technical support with english (hybrid).

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Job description

The hiring company is a leading global provider of water and hygiene solutions. With a presence in 130 countries across six continents and a team of over 16,500 professionals, the organization operates 70 manufacturing facilities worldwide. Recognized as a 2025 Best Managed Company Gold Standard honouree, the employer prides itself on delivering excellence and fostering a supportive, high-performing workplace.

✔ Work model: Hybrid
✔ Office location: Grozăvești, Bucharest
✔ Working hours: 09:00 – 18:00 (Monday to Friday)

 

Requirements

  • Bachelor's degree.
  • Previous experience in technical service.
  • Fluent in English (spoken and written) - C1 level.
  • Experience working with SAP and Salesforce.


Key Responsibilities

  • Plan and dispatch emergency service requests through Salesforce Service Cloud.
  • Manually schedule and coordinate same-day service activities.
  • Mass-load equipment records into the system.
  • Create service orders in SAP based on installation request forms or SmartStart tools.
  • Plan and dispatch installation activities through Salesforce Service Cloud.
  • Generate service orders in SAP based on scheduled maintenance matrices.
  • Plan and dispatch preventive maintenance activities through Salesforce Service Cloud.
  • Communicate with Technical Customer Service (TCS) business partners across different countries.
  • Collaborate with local teams and field technicians to coordinate planning activities.
  • Prepare service level reports and update customer portals with relevant service information.


Benefits

  • Benefits platform: 950 RON/month
  • Christmas and Easter bonuses: 500 RON each
  • Holiday allowance: 50% of the gross monthly salary
  • Annual performance bonus: up to two full monthly salaries
  • Employee referral bonus
  • Paid annual leave: 21 vacation days, plus your birthday off and one additional vacation day for each year of service
  • Life insurance and private medical services
  • On-site gym and relaxation area
  • 70% employee discount on the company's products

 

Apply now!



Job description

The hiring company is a leading global provider of water and hygiene solutions. With a presence in 130 countries across six continents and a team of over 16,500 professionals, the organization operates 70 manufacturing facilities worldwide. Recognized as a 2025 Best Managed Company Gold Standard honouree, the employer prides itself on delivering excellence and fostering a supportive, high-performing workplace.

✔ Work model: Hybrid
✔ Office location: Grozăvești, Bucharest
✔ Working hours: 09:00 – 18:00 (Monday to Friday)

 

Requirements

  • Bachelor's degree.
  • Previous experience in technical service.
  • Fluent in English (spoken and written) - C1 level.
  • Experience working with SAP and Salesforce.


Key Responsibilities

  • Plan and dispatch emergency service requests through Salesforce Service Cloud.
  • Manually schedule and coordinate same-day service activities.
  • Mass-load equipment records into the system.
  • Create service orders in SAP based on installation request forms or SmartStart tools.
  • Plan and dispatch installation activities through Salesforce Service Cloud.
  • Generate service orders in SAP based on scheduled maintenance matrices.
  • Plan and dispatch preventive maintenance activities through Salesforce Service Cloud.
  • Communicate with Technical Customer Service (TCS) business partners across different countries.
  • Collaborate with local teams and field technicians to coordinate planning activities.
  • Prepare service level reports and update customer portals with relevant service information.


Benefits

  • Benefits platform: 950 RON/month
  • Christmas and Easter bonuses: 500 RON each
  • Holiday allowance: 50% of the gross monthly salary
  • Annual performance bonus: up to two full monthly salaries
  • Employee referral bonus
  • Paid annual leave: 21 vacation days, plus your birthday off and one additional vacation day for each year of service
  • Life insurance and private medical services
  • On-site gym and relaxation area
  • 70% employee discount on the company's products

 

Apply now!

  • experienţă

    3-5 ani experiență // 3-5 years experience

  • aptitudini

    • adaptabilitate

  • calificări

    • 'nicio calificare necesara

  • nivel de studii

    short-term university studies- bachelor's degree

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