customer operations officer (back office with italian).

Back office Dispute

About your future role

 

We are seeking a motivated and enthusiastic CUSTOMER OPERATIONS OFFICER team member to join our office. The disputes activity is challenging and interactive that will not only help you grow professionally but also provide valuable skills for real-life situations. 

If you are a resident in Bucharest / Ilfov, you will work in a hybrid mode (half of the shifts will take place at the company's headquarter and the rest remotely). 

Your key responsibilities in this role will be:

• Manages the issuing/acquiring dispute resolution cycle for debit and credit, in accordance with the rules of the international reference circuits (VISA/Mastercard/JCB)
• Provides technical and functional assistance to customers by providing them with adequate support, as far as they are competent, for the resolution of management problems inherent to the products/services provided
• It monitors the performance of the Services by taking action in the event of anomalies and provides daily checks of the exact provision according to the defined specifications, preparing the relative statistics and sending them to the customer where requested.
• Contributes to the creation of the Service's internal operational documentation
• Participates in customer start-up by preparing internal and external activities for the adhesion and launch of applications and services, both in the testing and production phases
• Manages the procedures related to the migrations of Customers and/or Services
• Participate in cross-functional working groups on new projects

What makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks.

Qualifications needed to be successful in this role:

• Excellent knowledge of the English/Italian language
• Excellent knowledge of the Office package and e-mail 
• Using Trouble Ticketing Tools
• Bachelor's degree or at least high school diploma  
• Excellent ability to operate in compliance with rules and procedures
• Ability to work in a team
• Customer orientation
• Good interpersonal skills
• Ability to work under stress

Additional skills and experience that would make you stand out:

• Operational/regulatory regulations of the International circuits of reference regarding disputes
• Clearing and settlement processes
• Previous experience in customer service or service management

If you join us in the role of CUSTOMER OPERATIONS OFFICER, this is what you can expect from us:

• Attractive salary and an overall competitive package
• Meal vouchers 40 ron/day worked
• Telework Bonus 257 ron gross/month
• Transport reimbursement (bus, subway, fuel voucher) 80 ron/month
• Pillar Fund 3 pension 100 ron net/month
• Benefit Online Platform 3.100 ron gross/year
• Overtime bonus 200%
• Legal holiday bonus 200%
• Vacation days 21 days/year 
• Paid hours off 24 hours/year
• Well-structured training for the job and constant support from your manager
• Hybrid way of working
• Flexible work hours
• Equipment needed for the role (laptop, monitor, mouse keyboard)
• Private medical insurance
• Voluntary pension fund (company-sponsored retirement plan or pension)
• Referral bonuses for recommending new team members to join the company

cristina.calarasu@randstad.ro