customer care representative with german in slatina

posted
contact
marinela dan, randstad romania
job type
permanent
apply now

job details

posted
location
slatina, olt
sector
SSC
job type
permanent
reference number
179 / 224
contact
marinela dan, randstad romania
apply now
You are now not required to fill out a CV to apply for this position, but if you have an up-to-date CV you will be of great help to us. You can add your CV any time later to your profile.

job description

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Organisation/Department

Customer support

Job description

-Receive information about orders and contracts from the Sales Managers or directly from the customers, leasing with the people or bodies concerned so as to provide the required responses if the documentation in hand lacks the required details.
-Coordination within all the departments involved being able to develop and manage effective relations in order to obtain proper answers for the customers' inquiries;
-Attracts potential customers by answering product and service questions; suggesting information about other products and services;
-Prepare the commercial proposal based on the company's product solutions portfolio;
-Manage paper and IT records containing documentation and information related to orders and contracts;
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
-Ensures and provides quality service to both internal and external customers;
-Maintain interface between the company and the customer;
-Participates and provides expertise as a member of the customer service's departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.

Requirements

Candidate is required to have (at least) 2 years progressive customer service or direct marketing experience. Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills. Must also have an excellent sense of priorities, as well as:
-initiative & drive
-forward thinking
-personal and professional credibility
-strategic thinking
Good German language skills (speaking, reading, writing)
Good English language skills (speaking, reading, writing)

Offer

-Flexible working schedule within a great team of people
-High end equipment provided by the company
-Being part of a fast-growing organization with numerous advancement possibilities

Applications

Marinela Dan