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service delivery manager | bucureşti

posted
contact
randstad romania
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job details

posted
location
bucureşti, bucuresti
sector
Customer Service, Call Center
reference number
912 / 1019
contact
randstad romania
apply now
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Job description

Key tasks:

  • ensure availability, functionality and efficiency of IT services;
  • manage and coordinate delivery processes and activities with internal and external IT service providers;
  • manage the daily ongoing activities related to incident, service request, change and release management processes;
  • SLA follow-up;
  • give input to continues service improvement;
  • communication to end users and local business units;
  • ensure local knowledge and understanding of the established delivery processes for central IT services, and give process support when necessary;
  • being the contact point and coordinator of local contribution related to central changes;
  • escalation point for local business units related to incidents, problems and change requests.


Requirements

  • experience in working with IT Service management (service level agreement management, service change management and service delivery performance management/metrics;
  • experience with the practical application of the ITIL framework in Service Delivery;
  • fluent in English;
  • strong communication skills.


Offer

Our promise to you!


  • work with meaning! We influence the life of our candidates and the development of our clients’ business.