digital account manager.

Organisation/Department

Client management & Customer Success
 To build deep partnerships with clients strategic leadership, to help them shape their vision for their business and provide ideas for how technology can achieve that.
 Win the confidence of clients by managing a complex programme of technology development, keeping the client informed of progress and ensuring that we meet budget and timing targets.
 Be able to speak with confidence on marketing and on technology.
 Ensure clients are deriving maximum benefit from their solutions.
 Inspire, facilitate, enable and set the agenda for other the agency departments to contribute effectively to the client.
 Ensure the agency has developed and adheres to an achievable program plan. Identify and manage dependencies on client and 3rd party resources
 Act as escalation point and fixer for client issues. Many client issues create opportunities for incremental services; identify and convert these.

 

Job description

Business and Product Development
 Understand the strategies, pressures, opportunities within clients networks.
 Take briefs from clients, but more importantly help them to shape briefs on the role technology can play in transforming their businesses.
 Work with management & key team lead to develop roadmaps for products. Work with dev teams project managers to develop costed implementation proposals.

Commercial Management
 Develop a detailed financial forecast for clients.
 Develop team resourcing plans to ensure we are correctly resourced to meet client needs profitably.
 Schedule The agency ’s work to ensure that sign offs are completed, and implementation is completed to allow us to meet our forecast commitments.

Project & Technical Delivery
 Partner with colleagues in programme delivery to ensure your clients have effective and achievable delivery plans.
 Capture and document new client requirements. Brief detailed requirements to the agency teams.
 Act as internal client for delivery teams. Review work-in-progress demos, provide detailed feedback.

Requirements

• Strong grasp of digital space and online media jargon and technology.
• Ability to work under pressure and meet deadlines in a fast-paced creative environment.
• Ability to interact with co-workers effectively and appropriately at a variety of levels, across many disciplines. 
• Effective negotiation and problem-solving skills required.
• Highly organized with a keen sense of attention to detail.
• Excellent English written and verbal communication skills and strong interpersonal skills, allied with the ability to negotiate.
• Naturally well organised and unfazed when working towards deadlines.
• 6+ years’ experience in the field. 
• Proficient in advanced English, other languages are a plus.
• Overall experience of 8+ years in Advertising / Marketing
• University or College degree/diploma in Media, Marketing, Business, Project Management or related field is a plus.
• Direct client service experience.
• Demonstrated supervisory, delegation and strong mentorship skills.
• Proven track record of client and team success
• Proficient with Microsoft Office Suite

Offer

As the Digital Account Manager you will be a vital lead of Client Services Team. You will play an important role in the smooth running of your account. You will be required to have a thorough understanding of all business areas and will support your manager across the board. We are looking for someone with a strong digital and operational background. The client work you will manage ranges from digital campaigns, platform builds, data analytics, digital land print marketing campaigns, etc.

Applications

YOUR RESPONSIBILITIES
 Work closely with the Client Partner in business support and management.
 Strong leadership by steering the account serving team in the right direction and maintaining a
good culture among the team members.
 Providing timely responses to client requests.
 Consistent weekly and daily conversations with counterparts in other countries facilitating co-
ordination.
 Schedules business meetings and do follow-ups.
 Provides input for the creation and execution of client campaigns plans.
 Gather data on campaigns to evaluate performance and gives recommendations on ways to
improve campaign performance.
 Track campaign budgets and financials.
 Developing client presentations, proposals and reports.