OfferWe are looking for a professional to take on the role of Customer Services and Collections Manager for a top company in the automotive sector. The position is based in Bucharest and supports operations in Germany, with responsibility for customer service, collections management, and leading a growing team.︌︅︆︆︅︃️︆︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎
Responsibilities
• Define and implement departmental strategies to achieve performance and quality objectives; • Monitor and manage performance against SLAs and KPIs; • Oversee customer service and collections processes for German clients; • Identify portfolio risks and reduce credit losses; • Lead improvement initiatives to drive efficiency and compliance; • Develop, coach, and motivate team members, building strong future leaders; • Ensure adherence to internal policies and external regulations; • Foster a culture of engagement, diversity, and continuous improvement.
Requirements • MBA or degree in Business Administration (banking/finance background is a plus); • Solid experience in collections (preferably in automotive finance or banking); • Proven leadership and team development skills; • Strong understanding of the automotive finance or banking landscape in Germany; • Previous customer service experience – advantage; • Excellent analytical, communication, presentation, and negotiation skills; • Fluency in English and German (written and spoken) is essential.
What we offer • The opportunity to lead a key team in the automotive finance sector; • International exposure and collaboration with European teams; • Professional development and career progression opportunities; • A dynamic working environment focused on excellence and innovation.
If you are ready to take on a leadership role in a growing international team and make an impact in the automotive finance sector, we look forward to receiving your application! Email: irina.cornea@randstad.ro
OfferWe are looking for a professional to take on the role of Customer Services and Collections Manager for a top company in the automotive sector. The position is based in Bucharest and supports operations in Germany, with responsibility for customer service, collections management, and leading a growing team.︌︅︆︆︅︃️︆︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎
Responsibilities
• Define and implement departmental strategies to achieve performance and quality objectives; • Monitor and manage performance against SLAs and KPIs; • Oversee customer service and collections processes for German clients; • Identify portfolio risks and reduce credit losses; • Lead improvement initiatives to drive efficiency and compliance; • Develop, coach, and motivate team members, building strong future leaders; • Ensure adherence to internal policies and external regulations; • Foster a culture of engagement, diversity, and continuous improvement.
Requirements • MBA or degree in Business Administration (banking/finance background is a plus); • Solid experience in collections (preferably in automotive finance or banking); • Proven leadership and team development skills; • Strong understanding of the automotive finance or banking landscape in Germany; • Previous customer service experience – advantage; • Excellent analytical, communication, presentation, and negotiation skills; • Fluency in English and German (written and spoken) is essential.
What we offer • The opportunity to lead a key team in the automotive finance sector; • International exposure and collaboration with European teams; • Professional development and career progression opportunities; • A dynamic working environment focused on excellence and innovation.
If you are ready to take on a leadership role in a growing international team and make an impact in the automotive finance sector, we look forward to receiving your application! Email: irina.cornea@randstad.ro
Vedeți ce va urma în procesul de aplicare. Aflați cum vă ajutăm să obțineți acel loc de muncă.
1 din 7
aplicați cu randstad.
Aplicarea la noi este ușoară. Vă vom examina cererea și vom vedea dacă sunteți potrivit pentru job și companie.
2 din 7
vă vom suna.
Consultantul nostru vă va apela la un moment potrivit pentru a discuta despre cererea dvs. și despre aspirațiile viitoare de carieră.
3 din 7
verificarea conformității.
În continuare, trebuie doar să verificăm câteva lucruri - vom face verificările de conformitate relevante și vă vom ține la curent.
4 din 7
referință și verificarea fundalului.
Ca parte a procesului de asigurare a faptului că sunteți perfect pentru rol, vom lua legătura cu orice referințe relevante pe care le-ați furnizat.
5 din 7
jobul perfect pentru tine.
Echipa noastră de experți va organiza fie un interviu pentru rolul pe care l-ați solicitat, fie dacă consideră că există o oportunitate mai bună, vor sugera și opțiuni alternative.
6 din 7
interviu
Ne vom asigura că sunteți pregătit pe deplin înainte de interviu și că veți ști exact la ce să vă așteptați - noroc!
7 din 7
începe noua ta slujbă.
Felicitări, sunteți gata să începeți noua dvs. slujbă. Echipa se va asigura că sunteți pe deplin pregătiți pentru prima dvs. zi.
OfferI’m looking for an Operations Manager with experience in the gig economy, ride-hailing, delivery, or digital tech services to join a fast-growing tech company that’s expanding its footprint in Romania. This role is key to scaling daily operations, enhancing service quality, and driving engagement in a dynamic, app-based business environment.Key Responsibilities:Manage and supervise daily operational activities ensuring smooth delivery of services to d
OfferI’m looking for an Operations Manager with experience in the gig economy, ride-hailing, delivery, or digital tech services to join a fast-growing tech company that’s expanding its footprint in Romania. This role is key to scaling daily operations, enhancing service quality, and driving engagement in a dynamic, app-based business environment.Key Responsibilities:Manage and supervise daily operational activities ensuring smooth delivery of services to d
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