We are looking for a results-oriented professional to take on the role of CSC Supervisor with German for a top-tier company in the automotive finance sector.
Responsibilities
The position involves managing the Customer Service team and ensuring operational support for the German-speaking market:
Lead, develop, and motivate team members. Provide consistent feedback, conduct performance reviews, and initiate training and coaching programs;
Plan, coordinate, and support daily activity; assign tasks, and control workload to ensure deadlines are met;
Verify quality standards and implement corrective action plans to achieve performance objectives (SLAs and KPIs);
Ensure full adherence to operating guidelines and processes, including overseeing external service providers;
Support daily operations, including the independent resolution of complex customer cases;
Drive internal projects and process improvement initiatives to enhance efficiency;
Foster a culture of engagement and continuous improvement.
Requirements
Fluency in English and German (written and spoken) is essential;
MBA or degree in Business Administration (a banking/finance background is a plus);
Previous experience in managerial roles, preferably within financial firms (banking or non-banking);
Strong ability to lead, motivate employees, and communicate effectively;
Strong understanding of the automotive finance or banking landscape in Germany is highly desirable;
Good knowledge of MS Office (especially Word and Excel).
What We Offer
The opportunity to lead a key team in the automotive finance sector;
International exposure and collaboration with European teams;
Professional development and career progression opportunities;
A dynamic working environment focused on excellence and innovationl
Work Environment: A modern workspace in Bucharest, with easy access to the subway.
If you are a German-fluent leader ready to take on the responsibility of an international team and make an impact in the automotive finance sector, we look forward to receiving your application.
Offer
We are looking for a results-oriented professional to take on the role of CSC Supervisor with German for a top-tier company in the automotive finance sector.
Responsibilities
The position involves managing the Customer Service team and ensuring operational support for the German-speaking market:
Lead, develop, and motivate team members. Provide consistent feedback, conduct performance reviews, and initiate training and coaching programs;
Plan, coordinate, and support daily activity; assign tasks, and control workload to ensure deadlines are met;
Verify quality standards and implement corrective action plans to achieve performance objectives (SLAs and KPIs);
Ensure full adherence to operating guidelines and processes, including overseeing external service providers;
Support daily operations, including the independent resolution of complex customer cases;
Drive internal projects and process improvement initiatives to enhance efficiency;
Foster a culture of engagement and continuous improvement.
Requirements
Fluency in English and German (written and spoken) is essential;
MBA or degree in Business Administration (a banking/finance background is a plus);
Previous experience in managerial roles, preferably within financial firms (banking or non-banking);
Strong ability to lead, motivate employees, and communicate effectively;
Strong understanding of the automotive finance or banking landscape in Germany is highly desirable;
Good knowledge of MS Office (especially Word and Excel).
What We Offer
The opportunity to lead a key team in the automotive finance sector;
International exposure and collaboration with European teams;
Professional development and career progression opportunities;
A dynamic working environment focused on excellence and innovationl
Work Environment: A modern workspace in Bucharest, with easy access to the subway.
If you are a German-fluent leader ready to take on the responsibility of an international team and make an impact in the automotive finance sector, we look forward to receiving your application.
Vedeți ce va urma în procesul de aplicare. Aflați cum vă ajutăm să obțineți acel loc de muncă.
1 din 7
aplicați cu randstad.
Aplicarea la noi este ușoară. Vă vom examina cererea și vom vedea dacă sunteți potrivit pentru job și companie.
2 din 7
vă vom suna.
Consultantul nostru vă va apela la un moment potrivit pentru a discuta despre cererea dvs. și despre aspirațiile viitoare de carieră.
3 din 7
verificarea conformității.
În continuare, trebuie doar să verificăm câteva lucruri - vom face verificările de conformitate relevante și vă vom ține la curent.
4 din 7
referință și verificarea fundalului.
Ca parte a procesului de asigurare a faptului că sunteți perfect pentru rol, vom lua legătura cu orice referințe relevante pe care le-ați furnizat.
5 din 7
jobul perfect pentru tine.
Echipa noastră de experți va organiza fie un interviu pentru rolul pe care l-ați solicitat, fie dacă consideră că există o oportunitate mai bună, vor sugera și opțiuni alternative.
6 din 7
interviu
Ne vom asigura că sunteți pregătit pe deplin înainte de interviu și că veți ști exact la ce să vă așteptați - noroc!
7 din 7
începe noua ta slujbă.
Felicitări, sunteți gata să începeți noua dvs. slujbă. Echipa se va asigura că sunteți pe deplin pregătiți pentru prima dvs. zi.
OfferWe are looking for a professional to take on the role of Customer Services and Collections Manager for a top company in the automotive sector. The position is based in Bucharest and supports operations in Germany, with responsibility for customer service, collections management, and leading a growing team.︌︅︆︆︅︃️︆︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎Responsibilities• Define and implement departmental strategies to achieve performance and quality objectives;• M
OfferWe are looking for a professional to take on the role of Customer Services and Collections Manager for a top company in the automotive sector. The position is based in Bucharest and supports operations in Germany, with responsibility for customer service, collections management, and leading a growing team.︌︅︆︆︅︃️︆︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎Responsibilities• Define and implement departmental strategies to achieve performance and quality objectives;• M
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