customer support.

We’re Hiring: Customer Support & Experience Specialist (EN)

We’re looking for a Customer Support & Experience Specialist to join a fast-growing international tech company with a self-serve digital advertising platform used globally. If you're passionate about delivering outstanding customer experiences and solving real-time challenges—this role is for you!

Key Responsibilities

• Provide customer support via email, chat, and helpdesk tools (e.g. Zendesk, Intercom)

• Handle both standard and escalated inquiries with empathy and professionalism

• Ensure high levels of client satisfaction and retention

• Monitor and analyze customer feedback (CSAT, NPS) and suggest improvements

• Collaborate with Product, Marketing, and Sales teams to advocate for user needs

• Optimize support processes and contribute to resource creation (FAQs, guides, videos)

• Identify at-risk accounts and proactively support them

• Spot upsell opportunities and assist in account expansion

  Requirements

  • 1+ years in Customer Support, Customer Success, or Customer Experience

  • Excellent communication skills in English (written & spoken)

  • Strong problem-solving skills and ability to stay calm under pressure

  • Hands-on experience with Zendesk, Intercom, HubSpot, or similar tools

  • Comfortable working with data to identify trends and drive improvement

   Nice to Have

  • Experience in digital advertising or media

  • Familiarity with programmatic or DOOH platforms

  • Startup or scale-up background

  Job Details

  •  Location: Bucharest, Sector 1

  • Schedule: Monday to Friday, 16:30–00:30 (EST)

  • Hybrid setup: 4 days at the office, 1 day remote

  • Transportation costs reimbursed

• If you're ready to elevate the customer experience and be part of a dynamic and collaborative international team, apply now and let’s shape the future of digital advertising together!