We are hiring a Customer Service Team Leader on behalf of one of our international clients, a fast-growing company in the mobility and ride-hailing sector. The ideal candidate will lead and support a local Customer Service team, ensuring high-quality user interactions and efficient operations. This is a great opportunity to join a dynamic environment focused on digital solutions and customer satisfaction.
Key Responsibilities
Lead, coach, and motivate a team of Customer Service Specialists to meet KPIs and service level targets;
Monitor daily operations, ticket volumes, and team performance to ensure timely and high-quality responses;
Conduct regular 1:1 sessions and performance reviews to support team development;
Act as an escalation point for complex customer inquiries and ensure effective resolutions;
Manage team schedules and distribute workloads to meet SLA commitments;
Collaborate with cross-functional departments (Operations, Product, Finance) to resolve customer issues and improve processes;
Identify training needs and contribute to the onboarding and continuous development of team members;
Participate in process improvement initiatives and ensure the implementation of best practices;
Provide reports and insights to the Customer Service Manager with actionable recommendations.
Requirements
Minimum 1–2 years of experience in a similar role (Team Leader or Supervisor in Customer Support);
Experience working in a metrics-driven environment (e.g., CSAT, FRT, resolution time);
Strong written and verbal communication skills in English;
Proficiency with customer support tools and CRMs (e.g., Zendesk, Salesforce, Freshdesk – a plus);
Excellent organizational and time-management skills;
Strong leadership, coaching, and conflict resolution abilities;
Ability to thrive in a dynamic and fast-paced environment;
Key Competencies
Leadership and team coordination;
Customer focus and service orientation;
Analytical thinking and problem-solving;
Clear communication and emotional intelligence;
Proactive mindset and process improvement focus;
Adaptability and resilience.
What We Offer
Permanent employment contract;
Meal vouchers;
Private medical insurance;
A dynamic, digital-first international work environment;
Competitive salary based on experience and performanc;
Professional development and leadership training opportunities.
Offer
We are hiring a Customer Service Team Leader on behalf of one of our international clients, a fast-growing company in the mobility and ride-hailing sector. The ideal candidate will lead and support a local Customer Service team, ensuring high-quality user interactions and efficient operations. This is a great opportunity to join a dynamic environment focused on digital solutions and customer satisfaction.
Key Responsibilities
Lead, coach, and motivate a team of Customer Service Specialists to meet KPIs and service level targets;
Monitor daily operations, ticket volumes, and team performance to ensure timely and high-quality responses;
Conduct regular 1:1 sessions and performance reviews to support team development;
Act as an escalation point for complex customer inquiries and ensure effective resolutions;
Manage team schedules and distribute workloads to meet SLA commitments;
Collaborate with cross-functional departments (Operations, Product, Finance) to resolve customer issues and improve processes;
Identify training needs and contribute to the onboarding and continuous development of team members;
Participate in process improvement initiatives and ensure the implementation of best practices;
Provide reports and insights to the Customer Service Manager with actionable recommendations.
Requirements
Minimum 1–2 years of experience in a similar role (Team Leader or Supervisor in Customer Support);
Experience working in a metrics-driven environment (e.g., CSAT, FRT, resolution time);
Strong written and verbal communication skills in English;
Proficiency with customer support tools and CRMs (e.g., Zendesk, Salesforce, Freshdesk – a plus);
Excellent organizational and time-management skills;
Strong leadership, coaching, and conflict resolution abilities;
Ability to thrive in a dynamic and fast-paced environment;
Key Competencies
Leadership and team coordination;
Customer focus and service orientation;
Analytical thinking and problem-solving;
Clear communication and emotional intelligence;
Proactive mindset and process improvement focus;
Adaptability and resilience.
What We Offer
Permanent employment contract;
Meal vouchers;
Private medical insurance;
A dynamic, digital-first international work environment;
Competitive salary based on experience and performanc;
Professional development and leadership training opportunities.
Vedeți ce va urma în procesul de aplicare. Aflați cum vă ajutăm să obțineți acel loc de muncă.
1 din 7
aplicați cu randstad.
Aplicarea la noi este ușoară. Vă vom examina cererea și vom vedea dacă sunteți potrivit pentru job și companie.
2 din 7
vă vom suna.
Consultantul nostru vă va apela la un moment potrivit pentru a discuta despre cererea dvs. și despre aspirațiile viitoare de carieră.
3 din 7
verificarea conformității.
În continuare, trebuie doar să verificăm câteva lucruri - vom face verificările de conformitate relevante și vă vom ține la curent.
4 din 7
referință și verificarea fundalului.
Ca parte a procesului de asigurare a faptului că sunteți perfect pentru rol, vom lua legătura cu orice referințe relevante pe care le-ați furnizat.
5 din 7
jobul perfect pentru tine.
Echipa noastră de experți va organiza fie un interviu pentru rolul pe care l-ați solicitat, fie dacă consideră că există o oportunitate mai bună, vor sugera și opțiuni alternative.
6 din 7
interviu
Ne vom asigura că sunteți pregătit pe deplin înainte de interviu și că veți ști exact la ce să vă așteptați - noroc!
7 din 7
începe noua ta slujbă.
Felicitări, sunteți gata să începeți noua dvs. slujbă. Echipa se va asigura că sunteți pe deplin pregătiți pentru prima dvs. zi.
OfferWe are looking for a Customer Service Specialist with English to join the support team of one of our international clients - a fast-growing company in the mobility and ride-hailing industry. In this role, you will handle customer inquiries via phone, email, and chat, helping users navigate services, resolve issues, and ensure a smooth customer experience.Key ResponsibilitiesProvide timely and professional support to customers via phone, email, and liv
OfferWe are looking for a Customer Service Specialist with English to join the support team of one of our international clients - a fast-growing company in the mobility and ride-hailing industry. In this role, you will handle customer inquiries via phone, email, and chat, helping users navigate services, resolve issues, and ensure a smooth customer experience.Key ResponsibilitiesProvide timely and professional support to customers via phone, email, and liv
Organisation/DepartmentLogisticJob descriptionPurpose of the job:Execute the sales and returns order management process following commercial and logistic agreements with customers and returnable packaging material policies. Perform the complaint management process and collaborate with customers to drive improvements in customer satisfaction, service level, cost optimization and asset utilizationKey responsibilities:understand customer logistic realities, s
Organisation/DepartmentLogisticJob descriptionPurpose of the job:Execute the sales and returns order management process following commercial and logistic agreements with customers and returnable packaging material policies. Perform the complaint management process and collaborate with customers to drive improvements in customer satisfaction, service level, cost optimization and asset utilizationKey responsibilities:understand customer logistic realities, s
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