customer service specialist with english.

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oferă detalii


Offer

We are looking for a Customer Service Specialist with English to join the support team of one of our international clients - a fast-growing company in the mobility and ride-hailing industry. In this role, you will handle customer inquiries via phone, email, and chat, helping users navigate services, resolve issues, and ensure a smooth customer experience.

Key Responsibilities

  • Provide timely and professional support to customers via phone, email, and live chat;
  • Assist users with issues related to products, services, or account setup;
  • Document customer interactions accurately using internal systems;
  • Identify and report recurring problems to relevant departments for resolution;
  • Collaborate with internal teams (technical, logistics, finance) to resolve customer requests efficiently;
  • Contribute to the optimization of customer service procedures and user experience.

Requirements

  • Good command of English (spoken and written – B2 level or higher);
  • Previous experience in a customer support role is a plus;
  • Basic computer skills and comfort using helpdesk or CRM platforms;
  • Strong communication and interpersonal abilities;
  • A proactive, solution-oriented attitude with a focus on customer satisfaction;
  • Ability to work both independently and within a team environment.

Key Competencies

  • Empathy and a customer-first mindset;
  • Clear, professional communication;
  • Reliability and ownership of tasks;
  • Flexibility and openness to learning;
  • Initiative and personal growth drive.

What We Offer

  • Permanent employment contract;
  • Meal vouchers;
  • Private medical insurance;
  • Career stability in an international and tech-driven company;
  • Friendly and collaborative team culture;
  • Opportunities for learning, upskilling, and career progression.

 



Offer

We are looking for a Customer Service Specialist with English to join the support team of one of our international clients - a fast-growing company in the mobility and ride-hailing industry. In this role, you will handle customer inquiries via phone, email, and chat, helping users navigate services, resolve issues, and ensure a smooth customer experience.

Key Responsibilities

  • Provide timely and professional support to customers via phone, email, and live chat;
  • Assist users with issues related to products, services, or account setup;
  • Document customer interactions accurately using internal systems;
  • Identify and report recurring problems to relevant departments for resolution;
  • Collaborate with internal teams (technical, logistics, finance) to resolve customer requests efficiently;
  • Contribute to the optimization of customer service procedures and user experience.

Requirements

  • Good command of English (spoken and written – B2 level or higher);
  • Previous experience in a customer support role is a plus;
  • Basic computer skills and comfort using helpdesk or CRM platforms;
  • Strong communication and interpersonal abilities;
  • A proactive, solution-oriented attitude with a focus on customer satisfaction;
  • Ability to work both independently and within a team environment.

Key Competencies

  • Empathy and a customer-first mindset;
  • Clear, professional communication;
  • Reliability and ownership of tasks;
  • Flexibility and openness to learning;
  • Initiative and personal growth drive.

What We Offer

  • Permanent employment contract;
  • Meal vouchers;
  • Private medical insurance;
  • Career stability in an international and tech-driven company;
  • Friendly and collaborative team culture;
  • Opportunities for learning, upskilling, and career progression.

 

  • experienţă

    1-3 ani experiență // 1-3 years experience

  • aptitudini

    • comunicare eficienta
    • adaptabilitate

  • calificări

    • 'nicio calificare necesara

  • nivel de studii

    liceu (9-12 clase)

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