Job description
The hiring company is a leading global provider of water and hygiene solutions. With a presence in 130 countries across six continents and a team of over 16,500 professionals, the organization operates 70 manufacturing facilities worldwide. Recognized as a 2025 Best Managed Company Gold Standard honouree, the employer prides itself on delivering excellence and fostering a supportive, high-performing workplace.
✔ Work model: Hybrid
✔ Office location: Grozăvești, Bucharest
✔ Working hours: 09:00 – 18:00 (Monday to Friday)
Requirements
- Bachelor's degree.
- Previous experience in technical service.
- Fluent in English (spoken and written) - C1 level.
- Experience working with SAP and Salesforce.
Key Responsibilities
- Plan and dispatch emergency service requests through Salesforce Service Cloud.
- Manually schedule and coordinate same-day service activities.
- Mass-load equipment records into the system.
- Create service orders in SAP based on installation request forms or SmartStart tools.
- Plan and dispatch installation activities through Salesforce Service Cloud.
- Generate service orders in SAP based on scheduled maintenance matrices.
- Plan and dispatch preventive maintenance activities through Salesforce Service Cloud.
- Communicate with Technical Customer Service (TCS) business partners across different countries.
- Collaborate with local teams and field technicians to coordinate planning activities.
- Prepare service level reports and update customer portals with relevant service information.
Benefits
- Benefits platform: 950 RON/month
- Christmas and Easter bonuses: 500 RON each
- Holiday allowance: 50% of the gross monthly salary
- Annual performance bonus: up to two full monthly salaries
- Employee referral bonus
- Paid annual leave: 21 vacation days, plus your birthday off and one additional vacation day for each year of service
- Life insurance and private medical services
- On-site gym and relaxation area
- 70% employee discount on the company's products
Apply now!
Job description
The hiring company is a leading global provider of water and hygiene solutions. With a presence in 130 countries across six continents and a team of over 16,500 professionals, the organization operates 70 manufacturing facilities worldwide. Recognized as a 2025 Best Managed Company Gold Standard honouree, the employer prides itself on delivering excellence and fostering a supportive, high-performing workplace.
✔ Work model: Hybrid
✔ Office location: Grozăvești, Bucharest
✔ Working hours: 09:00 – 18:00 (Monday to Friday)
Requirements
- Bachelor's degree.
- Previous experience in technical service.
- Fluent in English (spoken and written) - C1 level.
- Experience working with SAP and Salesforce.
Key Responsibilities
- Plan and dispatch emergency service requests through Salesforce Service Cloud.
- Manually schedule and coordinate same-day service activities.
- Mass-load equipment records into the system.
- Create service orders in SAP based on installation request forms or SmartStart tools.
- Plan and dispatch installation activities through Salesforce Service Cloud.
- Generate service orders in SAP based on scheduled maintenance matrices.
- Plan and dispatch preventive maintenance activities through Salesforce Service Cloud.
- Communicate with Technical Customer Service (TCS) business partners across different countries.
- Collaborate with local teams and field technicians to coordinate planning activities.
- Prepare service level reports and update customer portals with relevant service information.
Benefits
- Benefits platform: 950 RON/month
- Christmas and Easter bonuses: 500 RON each
- Holiday allowance: 50% of the gross monthly salary
- Annual performance bonus: up to two full monthly salaries
- Employee referral bonus
- Paid annual leave: 21 vacation days, plus your birthday off and one additional vacation day for each year of service
- Life insurance and private medical services
- On-site gym and relaxation area
- 70% employee discount on the company's products
Apply now!
