Offer
In this role, you will be responsible for planning, scheduling, and coordinating field service operations, ensuring efficient service delivery and an excellent customer experience. You will become part of an international team working in a collaborative and innovative environment. The role offers excellent opportunities for professional development, exposure to global operations, and the chance to contribute to delivering outstanding service to customers worldwide.
✔ Work model: Hybrid
✔ Office location: Grozăvești, Bucharest
✔ Working hours: 09:00 – 18:00 (Monday to Friday)
Requirements
- Bachelor's degree.
- Previous experience in technical service.
- Fluent in English (spoken and written) - C1 level.
- Experience working with ERP systems, particularly SAP and Salesforce.
- Team player with a proactive and service-oriented attitude.
- Ability to adapt and perform effectively in a dynamic international environment.
Key Responsibilities
- Plan and dispatch emergency service requests through Salesforce Service Cloud.
- Manually schedule and coordinate same-day service activities.
- Mass-load equipment records into the system.
- Create service orders in SAP based on installation request forms or SmartStart tools.
- Plan and dispatch installation activities through Salesforce Service Cloud.
- Generate service orders in SAP based on scheduled maintenance matrices.
- Plan and dispatch preventive maintenance activities through Salesforce Service Cloud.
- Communicate with Technical Customer Service (TCS) business partners across different countries.
- Collaborate with local teams and field technicians to coordinate planning activities.
- Prepare service level reports and update customer portals with relevant service information.
Benefits
- Benefits platform: 900 RON/month
- Christmas and Easter bonuses: 500 RON each
- Holiday allowance: 50% of the gross monthly salary
- Annual performance bonus: up to two full monthly salaries
- Employee referral bonus
- Paid annual leave: 21 vacation days, plus your birthday off and one additional vacation day for each year of service
- Life insurance and private medical services
- On-site gym and relaxation area
- 70% employee discount on the company's products
Apply now!
Offer
In this role, you will be responsible for planning, scheduling, and coordinating field service operations, ensuring efficient service delivery and an excellent customer experience. You will become part of an international team working in a collaborative and innovative environment. The role offers excellent opportunities for professional development, exposure to global operations, and the chance to contribute to delivering outstanding service to customers worldwide.
✔ Work model: Hybrid
✔ Office location: Grozăvești, Bucharest
✔ Working hours: 09:00 – 18:00 (Monday to Friday)
Requirements
- Bachelor's degree.
- Previous experience in technical service.
- Fluent in English (spoken and written) - C1 level.
- Experience working with ERP systems, particularly SAP and Salesforce.
- Team player with a proactive and service-oriented attitude.
- Ability to adapt and perform effectively in a dynamic international environment.
Key Responsibilities
- Plan and dispatch emergency service requests through Salesforce Service Cloud.
- Manually schedule and coordinate same-day service activities.
- Mass-load equipment records into the system.
- Create service orders in SAP based on installation request forms or SmartStart tools.
- Plan and dispatch installation activities through Salesforce Service Cloud.
- Generate service orders in SAP based on scheduled maintenance matrices.
- Plan and dispatch preventive maintenance activities through Salesforce Service Cloud.
- Communicate with Technical Customer Service (TCS) business partners across different countries.
- Collaborate with local teams and field technicians to coordinate planning activities.
- Prepare service level reports and update customer portals with relevant service information.
Benefits
- Benefits platform: 900 RON/month
- Christmas and Easter bonuses: 500 RON each
- Holiday allowance: 50% of the gross monthly salary
- Annual performance bonus: up to two full monthly salaries
- Employee referral bonus
- Paid annual leave: 21 vacation days, plus your birthday off and one additional vacation day for each year of service
- Life insurance and private medical services
- On-site gym and relaxation area
- 70% employee discount on the company's products
Apply now!
