Offer
We are looking for a results-oriented professional to take on the role of CSC Supervisor with German for a top-tier company in the automotive finance sector.
Responsibilities
The position involves managing the Customer Service team and ensuring operational support for the German-speaking market:
- Lead, develop, and motivate team members. Provide consistent feedback, conduct performance reviews, and initiate training and coaching programs;
- Plan, coordinate, and support daily activity; assign tasks, and control workload to ensure deadlines are met;
- Verify quality standards and implement corrective action plans to achieve performance objectives (SLAs and KPIs);
- Ensure full adherence to operating guidelines and processes, including overseeing external service providers;
- Support daily operations, including the independent resolution of complex customer cases;
- Drive internal projects and process improvement initiatives to enhance efficiency;
- Foster a culture of engagement and continuous improvement.
Requirements
- Fluency in English and German (written and spoken) is essential;
- MBA or degree in Business Administration (a banking/finance background is a plus);
- Previous experience in managerial roles, preferably within financial firms (banking or non-banking);
- Strong ability to lead, motivate employees, and communicate effectively;
- Strong understanding of the automotive finance or banking landscape in Germany is highly desirable;
- Good knowledge of MS Office (especially Word and Excel).
What We Offer
- The opportunity to lead a key team in the automotive finance sector;
- International exposure and collaboration with European teams;
- Professional development and career progression opportunities;
- A dynamic working environment focused on excellence and innovationl
Work Environment: A modern workspace in Bucharest, with easy access to the subway.
If you are a German-fluent leader ready to take on the responsibility of an international team and make an impact in the automotive finance sector, we look forward to receiving your application.
Offer
We are looking for a results-oriented professional to take on the role of CSC Supervisor with German for a top-tier company in the automotive finance sector.
Responsibilities
The position involves managing the Customer Service team and ensuring operational support for the German-speaking market:
- Lead, develop, and motivate team members. Provide consistent feedback, conduct performance reviews, and initiate training and coaching programs;
- Plan, coordinate, and support daily activity; assign tasks, and control workload to ensure deadlines are met;
- Verify quality standards and implement corrective action plans to achieve performance objectives (SLAs and KPIs);
- Ensure full adherence to operating guidelines and processes, including overseeing external service providers;
- Support daily operations, including the independent resolution of complex customer cases;
- Drive internal projects and process improvement initiatives to enhance efficiency;
- Foster a culture of engagement and continuous improvement.
Requirements
- Fluency in English and German (written and spoken) is essential;
- MBA or degree in Business Administration (a banking/finance background is a plus);
- Previous experience in managerial roles, preferably within financial firms (banking or non-banking);
- Strong ability to lead, motivate employees, and communicate effectively;
- Strong understanding of the automotive finance or banking landscape in Germany is highly desirable;
- Good knowledge of MS Office (especially Word and Excel).
What We Offer
- The opportunity to lead a key team in the automotive finance sector;
- International exposure and collaboration with European teams;
- Professional development and career progression opportunities;
- A dynamic working environment focused on excellence and innovationl
Work Environment: A modern workspace in Bucharest, with easy access to the subway.
If you are a German-fluent leader ready to take on the responsibility of an international team and make an impact in the automotive finance sector, we look forward to receiving your application.
