- EN
- RO
job details
Offer
We’re Hiring: Customer Support & Experience Specialist (EN)
We’re looking for a Customer Support & Experience Specialist to join a fast-growing international tech company with a self-serve digital advertising platform used globally. If you're passionate about delivering outstanding customer experiences and solving real-time challenges—this role is for you!
Key Responsibilities
Provide customer support via email, chat, and helpdesk tools (e.g. Zendesk, Intercom)
Handle both standard and escalated inquiries with empathy and professionalism
Ensure high levels of client satisfaction and retention
Monitor and analyze customer feedback (CSAT, NPS) and suggest improvements
Collaborate with Product, Marketing, and Sales teams to advocate for user needs
Optimize support processes and contribute to resource creation (FAQs, guides, videos)
Identify at-risk accounts and proactively support them
Spot upsell opportunities and assist in account expansion
Requirements
1+ years in Customer Support, Customer Success, or Customer Experience
Excellent communication skills in English (written & spoken)
Strong problem-solving skills and ability to stay calm under pressure
Hands-on experience with Zendesk, Intercom, HubSpot, or similar tools
Comfortable working with data to identify trends and drive improvement
Nice to Have
Experience in digital advertising or media
Familiarity with programmatic or DOOH platforms
Startup or scale-up background
Job Details
Location: Bucharest, Sector 1
Schedule: Monday to Friday, 16:30–00:30 (EST)
Hybrid setup: 4 days at the office, 1 day remote
Transportation costs reimbursed
If you're ready to elevate the customer experience and be part of a dynamic and collaborative international team, apply now and let’s shape the future of digital advertising together!
Offer
We’re Hiring: Customer Support & Experience Specialist (EN)
We’re looking for a Customer Support & Experience Specialist to join a fast-growing international tech company with a self-serve digital advertising platform used globally. If you're passionate about delivering outstanding customer experiences and solving real-time challenges—this role is for you!
Key Responsibilities
Provide customer support via email, chat, and helpdesk tools (e.g. Zendesk, Intercom)
Handle both standard and escalated inquiries with empathy and professionalism
Ensure high levels of client satisfaction and retention
Monitor and analyze customer feedback (CSAT, NPS) and suggest improvements
Collaborate with Product, Marketing, and Sales teams to advocate for user needs
Optimize support processes and contribute to resource creation (FAQs, guides, videos)
Identify at-risk accounts and proactively support them
Spot upsell opportunities and assist in account expansion
Requirements
1+ years in Customer Support, Customer Success, or Customer Experience
Excellent communication skills in English (written & spoken)
Strong problem-solving skills and ability to stay calm under pressure
Hands-on experience with Zendesk, Intercom, HubSpot, or similar tools
Comfortable working with data to identify trends and drive improvement
Nice to Have
Experience in digital advertising or media
Familiarity with programmatic or DOOH platforms
Startup or scale-up background
Job Details
Location: Bucharest, Sector 1
Schedule: Monday to Friday, 16:30–00:30 (EST)
Hybrid setup: 4 days at the office, 1 day remote
Transportation costs reimbursed
If you're ready to elevate the customer experience and be part of a dynamic and collaborative international team, apply now and let’s shape the future of digital advertising together!
experience
1-3 ani experiență // 1-3 years experienceskills
- Gestionarea relațiilor cu clienții.
qualifications
- 'nicio calificare necesara
education
universitar de scurtă durată - licență
summary
- bucuresti, bucuresti
- permanent
- specialismmarketing, pr
- reference number4454
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