customer service- senior process associate with german.

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job details

job details


Offer

 

We are looking for experienced professionals to join our team as Senior Process Associates in Customer Service, with a minimum of 2 years’ experience in customer support and fluency in German. 

 

Key Responsibilities:

  • Manage customer inquiries across phone, email, and chat;

  • Support sales, policy issuance, renewals, refunds, cancellations;

  • Process payments and handle complaints;

  • Participate in customer surveys (NPS), fraud prevention, and sanctions checks;

  • Contribute to training and resource planning.

 

Requirements:

  • Minimum 2 years of experience in customer support;

  • German (minimum B2) and English (minimum B2);

  • Strong communication and problem-solving skills;

  • Availability to work in a 24/7 shift schedule;

  • Basic MS Office and IT proficiency;

  • Team-oriented, adaptable, and proactive.

 

What we offer:

  • Attractive salary;

  • Stable job offers - employment contract;

  • Work in a multicultural environment;

  • Various trainings (initiating, soft skills);

  • Possibility of development.

If you meet the experience requirements and are ready for your next challenge in a fast-paced environment, apply now.

 

Email: irina.cornea@randstad.ro



Offer

 

We are looking for experienced professionals to join our team as Senior Process Associates in Customer Service, with a minimum of 2 years’ experience in customer support and fluency in German. 

 

Key Responsibilities:

  • Manage customer inquiries across phone, email, and chat;

  • Support sales, policy issuance, renewals, refunds, cancellations;

  • Process payments and handle complaints;

  • Participate in customer surveys (NPS), fraud prevention, and sanctions checks;

  • Contribute to training and resource planning.

 

Requirements:

  • Minimum 2 years of experience in customer support;

  • German (minimum B2) and English (minimum B2);

  • Strong communication and problem-solving skills;

  • Availability to work in a 24/7 shift schedule;

  • Basic MS Office and IT proficiency;

  • Team-oriented, adaptable, and proactive.

 

What we offer:

  • Attractive salary;

  • Stable job offers - employment contract;

  • Work in a multicultural environment;

  • Various trainings (initiating, soft skills);

  • Possibility of development.

If you meet the experience requirements and are ready for your next challenge in a fast-paced environment, apply now.

 

Email: irina.cornea@randstad.ro

  • experience

    1-3 ani experiență // 1-3 years experience

  • skills

    • adaptabilitate

  • qualifications

    • 'nicio calificare necesara

  • education

    universitar de scurtă durată - licență

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