operator call-center limba italiana | bucuresti

posted
contact
marinela dan, randstad romania
job type
permanent
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job details

posted
location
bucuresti
sector
SSC
job type
permanent
reference number
580 / 34
contact
marinela dan, randstad romania
You do not need to upload a curriculum vitae to apply for this position, moreover as a simple solution you can apply with your Linkedin profile. Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.

Organisation/Department

Call-Center

Job description

Activitati de suport inbound pentru clientii posesori de POS-uri, suport acordat pentru probleme tehnice legate de:

-actualizare/resetare soft
-informatii privind operatiunile efectuate prin intermediul POS
-anulare tranzactii
-informatii privind circuitele bancare (VISA/Mastercard, AmericanExpress)
-suport platforma plati online (E-commerce)

Activitati de suport inbound pentru clientii posesori de carduri de credit/debit:

-blocare/deblocare carduri (in urma pierderii/furtului acestora)
-monitorizarea si gestiunea semnalarilor primite in urma utilizarii frauduloase a cardurilor


Requirements

-studii medii (absolvite in Romania cu diploma BAC sau 13 clase absolvite in Italia) sau superioare (finalizare/in curs)
-cunostinte limba italiana nivel avansat B2/C1 (scris/vorbit)
-cunostinte limba engleza nivel B1 (avantaj)
-pachet Ms Office (Excel, Word, Acces)
-experienta de minim 2 ani intr-un domeniu similar (call-center, customer support, banking, sales)
-disponibilitate pentru program de lucru in ture (ture 24/7 sau ture in intervalul 07:00-01:00)

Offer

-pachet salarial atractiv
-diverse beneficii si bonusuri
-contract de munca perioada nedeterminata
-training intern




Applications

Marinela Dan