software support engineer t2 | bucureşti

randstad romania
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job details

bucureşti, bucuresti
IT, Telecom
reference number
1761 / 2422
randstad romania
You do not need to upload a curriculum vitae to apply for this position, moreover as a simple solution you can apply with your Linkedin profile. Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.


Who are we?
-our purpose is to make every customer experience personalized and profitable –delivering value to digital transformation, service, marketing, and compliance teams, enabling next-
generation experiences in many countries.

-our platform continually process the customer data from all systems, enriches it with real-
time insights, and transforms it into a patented Micro-DatabaseTM - one for every Business Entity. To maximize performance, scale, and security, every micro-DB is compressed and individually encrypted. It is then delivered in milliseconds to fuel quick, effective, and pleasing customer interactions. Global 2000 companies – including AT&T, Vodafone and Sky – deploy us in weeks to deliver outstanding multi-channel customer service, minimize churn, achieve hyper-segmentation, and assure data compliance.

In few sentences, we’re passionate about big data systems and data management platforms. We  count on our site reliability engineers (SREs) to empower our customers with a rich infrastructure and monitoring tools to maintain high availability, reliability, and stellar performance level to pursue their objectives.
As we expand our customer deployments, we are currently seeking an SRE to deliver insights from massive scale data in real time. Our SRE’s are responsible for creating, configuring, and maintaining monitoring environments and tools. They are experts in analyzing production systems metrics, identifying the root cause of systems performance issues, and taking reactive/proactive actions to remain the system in healthy state.

Therefore, Software Support Engineer responsibilities include (but not limited to):
• Providing support to customers via multiple channels; ensuring that problems are resolved, and customer expectations are met
• Providing input to application/infrastructure scalability (to Devs/DevOps).
• Engaging internal teams and external ones to troubleshoot and resolve complex problems
• Monitoring application performance using specific monitoring tools & developing new ones
• Working with R&D and DevOps to create RCA’s (Root Cause Analysis) and SOP’s (Standard Operating Procedures) and documenting them accordingly

• Recording findings/missing information as it pertains to the application and working with the Production Manager to create knowledge base articles, while also updating existing articles (with knowledge manager assistance)
• Developing scripts to automate repetitive tasks and help gathers information more efficiently.
• Involvement in code/development for a better understanding of the infrastructure & to offer suggestions where applicable.
• Assisting in regression testing for impactful issues.
• Assisting in testing of new integrations/features.
• Raising Bugs after successful replication.
• Investigating malicious attempts & taking prompt action based on findings.
• You will investigate issues by reviewing/debugging code, provide fixes and workarounds, and review changes for operability to maintain existing software solutions.

All you need is...
Bachelor's degree in Computer Science, Information system, Industrial Management, Computer Science, or equivalent experience
• Intermediate knowledge in a software engineering role
• Experience supporting users in a global environment and varying time zones.
• Ability to diagnose and resolve basic technical issues.
• Creative thought with an out-of-the-box approach, willing to adapt and learn, technically oriented, and focused on results.
• Being comfortable to work under pressure and adhering to deadlines without sacrificing quality.
• Have the ability to communicate with teams via Teams and other collaboration tools.
• 1+ years’ experience in Linux and Windows operating systems
• English - Excellent written and verbal communication.
• Work in shifts
• Experience working with Distributed DBs
• Experience as a tier 1 customer support role

Why you will love this job:

You will be a key member of a technical, a dynamic and highly collaborative team with various possibilities for personal and professional development.
You will have the opportunity to expose yourself to the most advanced cloud technologies (Kafka,
ElasticSearch, Casandra, AWS, Azure, Google) and tools and grow yourself as top expert person in a multinational environment for different global market leaders in their field.
In addition:
• We believe in paying competitive salaries and offer a range of other attractive benefits, including:
• Career Path Development

• Share Purchase Plan
• Health insurance
• Meal Vouchers
• Gym subscription
• Phone subscription
• Team Buildings
• Company gifts for different anniversaries.
• Annual performance bonus
• Flexible working hours and hybrid working
• Direct and open communication at all levels