front office specialist | constanţa

posted
contact
randstad romania
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job details

posted
location
constanţa, constanta
sector
Customer Service, Call Center
reference number
901 / 951
contact
randstad romania
You do not need to upload a curriculum vitae to apply for this position, moreover as a simple solution you can apply with your Linkedin profile. Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.

Organisation/Department

Customer support/BPO



Job description

-Preluare apeluri, chat-uri, email-uri de la clienti din Italia;

-Efectuare de evaluari ale accesibilitatii pentru a intelege pe deplin situatia financiara a fiecarui client;

-Explicarea clara a avantajelor catre clienti, oferind termene si informatii clare;

-Mentinerea notelor de sistem, fiind sigur ca inregistrarile apelurilor sunt complete, exacte, profesionale si reflecta in mod real conversatia.



Requirements

-Limba Italiana: minim nivel C1;

-Abilitati superioare de ascultare, comunicare verbala si scrisa;

-Abilitati excelente de comunicare, capacitatea de a arata empatie;

-Atitudine orientata catre client, servicii si rezolvarea problemelor;

-Abilitate de a lucra independent, cat si in cadrul unei echipe;

-1-3 experienta, preferabil intr-un mediu de Call center (nu este o cerinta obligatorie).



Offer

Oferta cuprinde:

-tichete de masa in valoare de 20 ron/zi lucrata;

-tichete cadou de sarbatori (Paste si Craciun);

-Decontare transport public

-Asigurare medicala privata