customer support expert | bucureşti

Requirements

• University degree in Management, Engineering or equivalent education;
• Industry/ quality control experience;
• English fluent
• Cross functional experience in Customer Service, Sales and Product Management;
• Exhaustive experience in dealing day by day with the Customers, supporting them on technical issues;
• Habit to work in an Industrial environment; (preference)
• Willing to travel 

• Clean Driver Licence;

Offer

Responsibilities:

• Meet and visit the clients across SEE countries (Bulgaria, Romania, Greece);
• Guarantee that all claims from the customers are answered, have the right treatment and give feedback about the corrective and preventive actions;
• Work on that claims with the better approach to improve the quality and anticipate the problems;
• Support Customers on new projects, new product design and new homologations;
• Ensures that the highest level of service is consistently provided to Customers;
• Ensures that relationships with Customers are maintained and improved;
• Cross functional with Procurement, Quality and Operations - to champion the customer needs through influencing and making decisions regarding customer sales and delivery;
• Visit Company's plants and European headquarter whenever needed.

Skills:

• Ability to identify and understand in depth potential problems;
• Positive and proactive attitude to identify opportunities within challenges;
• Collaboration, analytical and problem-solving skills;
• Communication skills.

Applications

The company offers:

• An opportunity to work in a dynamic international environment & team;
• Opportunity to grow and career development;
• Internal development training;
• Sound employment practices.