what is a telesales director?
As a telesales manager, you sell the company's products over the phone. The main goal is to increase revenue through phone sales. This means you need to be a skilled negotiator and have a thorough understanding of the product features. In addition to selling products, you also promote them and inform customers about available discounts.
In addition to generating revenue through sales, as a telesales manager, you handle client accounts and maintain good relationships with them. It’s your responsibility to remind clients to renew their orders or inform them about current offers. Management may monitor your calls and proposals, as significant amounts of money are often involved, which can make a substantial difference in the company's annual revenue.
what does a telesales director do?
Many people often confuse telesales with telemarketing, but they are different. The telesales manager's goal is to foster ongoing business relationships with clients and support field sales representatives by setting up meetings. On the other hand, telemarketing has a broader scope, using phone calls to generate interest, create leads, and gather feedback from customers. Telemarketers focus on generating sales prospects, while telesales managers convert those prospects into actual sales and active clients.
Do you think the role of telesales director matches your persuasion and negotiation skills? If so, keep reading to find out what competencies and qualifications are needed to thrive in a telesales director position.
find jobsthe average salary of a telesales director.
Based on external resources from Paylab, confirmed by internal data from Randstad, the average salary for a telesales director is approximately 9,000 RON net per month. However, earnings can start from around 7,000 RON net per month and can go up to as much as 13,000 RON net per month, depending on experience level and the industry of the company. In addition to the base salary, many companies offer lucrative bonuses for meeting targets or bringing in major clients. You may also receive various additional benefits beyond your salary.
how to Increase Your Salary as a telesales director.
The amount you earn as a telesales executive depends on several factors. For example, your geographic location can either increase or decrease your salary due to regional pay differences. The compensation package for a position based in Bucharest might be higher compared to the same role in smaller towns. The industrial sector is also a key factor that influences your salary and affects the bonuses you receive. If you're a telesales agent selling financial products or insurance, your compensation package is typically higher than that of telesales agents working in customer service.
You can earn more in a company that offers commissions if you make more sales or generate additional leads. If the commissions are unlimited, your salary can increase significantly. Educational qualifications also boost your salary by improving your chances of promotion to specialized sales roles with higher pay.
types of telesales directors.
As a telesales manager, you can perform general telesales tasks or specialize in specific areas, such as:
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Outbound telesales director: As the outbound telesales director, your responsibility is to contact potential clients by phone and generate interest in the company's product. Additionally, you will reach out to prospective customers to close deals or assist them through the purchasing process.
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Inbound telesales executive: When you work as an inbound telesales agent, your role is to handle calls from potential customers seeking more information about the products you sell. Existing clients may also call to place an order or ask questions about a purchase.
working as a telesales director.
Get a clear picture of what it’s like to work as a telesales executive by exploring your daily tasks and work schedule.
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job description for telephone sales director
The specific tasks of a telesales executive depend on the industry sector, but some common responsibilities include:
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Lead Generation: As a telesales manager, you will use data provided by telemarketers to generate leads for the field sales teams. Your task is to reach out to potential clients to introduce your company's products or to contact existing customers to inform them about new product launches and promotions. You will also receive calls from individuals responding to advertisements and direct marketing efforts. Your role is to follow a script and qualify potential clients who are likely to make a purchase.
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Direct Sales: When you're a telesales representative, you reach out to previous customers to secure repeat business. You can also promote direct sales by convincing promising clients to make a purchase.
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Assisting customers with placing orders: it is your responsibility to process orders for your clients. Taking orders allows you to cross-sell and offer additional products based on their purchasing habits. When you handle orders, your sales team can focus on field sales activities.
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Creating sales reports and managing accounts: when you're a tele-sales manager, you create and maintain individual accounts for each client. Additionally, you generate a daily activity report showing the number of potential clients, active clients, and sales.
- Customer Service: After completing a sale, it's important to follow up with a phone call to check in with the customer and see if they're satisfied. The feedback should be documented to help improve the company's services.
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work environment
As a telesales manager, you're likely working in a call center or the sales department of a large company. Your activities are typically carried out from an office, where you'll handle phone calls and prepare reports. The work environment is competitive, as the role is goal-oriented, similar to that of a sales representative. The company culture expects you to present yourself professionally and polished. Some companies allow telesales managers to work from home or remotely. However, your objectives are similar to those of employees working in a call center.
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who are your colleagues?
As a Telesales Director, you work closely with both the Sales and Marketing departments. Your main colleagues include an Account manager, a Business Development Representative (BDR), a Customer Service Representative, and a Sales Manager. Additionally, you will collaborate closely with marketing team members such as the Marketing Manager and the Digital Marketing Specialist.
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work schedule
When you're a telesales manager, you might work over 40 hours a week. Although the role typically follows a standard 9-to-5 routine, there are times when overtime is necessary, including evenings. Telesales executive positions are flexible, and you don't have to work full-time. You can find part-time roles or remote work options. Large call centers operate 24/7 in shifts, so you may work early mornings or night shifts. Sales manager positions that involve phone sales generally don't require travel, unless you're attending a conference.
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career perspective
The telesales executive position is an entry-level role into a promising career in sales and marketing. This profession offers multiple opportunities for advancement. You can choose to specialize in a particular area or move into a managerial role. It's easy to progress from a telesales director to a sales manager. Additionally, you may retain your responsibilities while managing other sales directors. Alternatively, telesales directors can focus on a specific niche and become account managers or customer relations managers within the customer service department.
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the advantages of finding a telesales executive position through randstad
Finding a telesales executive job through Randstad offers significant advantages, such as:
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a wide variety of training and development opportunities
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a contact person with experience to assist you when needed
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a wide range of opportunities in your area of expertise
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temporary and permanent contracts
Are you looking for a permanent contract? A temporary position as a telesales director is often a stepping stone to an attractive permanent role. Every year, thousands of people secure permanent contracts with outstanding employers thanks to temporary jobs found through Randstad. Plus, many companies also recruit their permanent staff through Randstad!
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education and training.
To become a telesales director, formal educational qualifications are not strictly necessary, but they can give your career a significant boost. Some of the entry routes into this career include:
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Bachelor's Degree: If you want to boost your competitiveness in sales, earning a bachelor's degree can improve your chances. For a position as a telesales manager, you should pursue a degree in marketing, sales, or business management. However, these are not strictly mandatory; it is possible to secure a telesales job with a bachelor's degree in any field. For example, a degree in sciences can lead to a telesales role in the sales department of a pharmaceutical company.
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Professional Experience: As a telesales manager, you need relevant work experience to convince potential employers to hire you. Internships, apprenticeships, and volunteer work can showcase your skills and make you more competitive.
skills and competencies.
In phone sales, skills and passion will enhance your career prospects. Some of the transferable skills you need include:
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Communication Skills: as a sales executive working over the phone, you need to have experience in initiating and maintaining meaningful conversations with potential buyers. It's essential to understand verbal cues and the tone of your clients, and to adjust your voice accordingly to build rapport. Strong communication skills enable you to explain complex product features in simple terms. Being an active listener also helps you understand clients' concerns and tailor your services to increase satisfaction.
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Interpersonal skills: when you're a sales executive making calls, emotional intelligence and empathy are essential for building relationships over the phone. Working together with other sales agents can also help increase your revenue.
- Negotiation Skills: as a sales executive working over the phone, you need to meet your sales targets. This means convincing customers to buy your employer’s products and encouraging existing clients to place larger orders. Your negotiation skills help you persuade buyers to purchase your products and effectively handle customer complaints and concerns.
- Using telephone and computer systems: In addition to answering calls, you must be proficient in customer relationship management (CRM) software.
frequently asked questions (FAQs).
Frequently asked questions about telesales management:
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what are the responsibilities of telesales managers?
A telesales manager convinces prospects to make purchases over the phone. They also follow up on leads provided by the marketing team.
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what is the salary in telesales?
The average salary for a telesales manager is 9,000 RON net per month. However, earnings can start from around 7,000 RON net per month and can go up to as much as 13,000 RON net per month, depending on experience level and the industry of the company. Additionally, some sectors tend to pay higher salaries and offer better commissions and bonuses.
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is working as a telesales executive a good career?
Telesales is a promising career that opens up opportunities in sales and marketing. With some additional qualifications, you can become a sales director or account manager.
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how can I get hired as a telesales director?
You can get hired as a telesales executive through an HR company or you can post a job ad to receive offers.
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how can I become a good telesales manager?
You need transferable skills, such as communication and negotiation abilities, to become a successful telesales manager. With these skills and competencies, you can achieve your sales targets.
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how can I apply for an open telesales executive position?
It's easy to apply for a telesales executive position: create a profile on Randstad and browse our available job openings in your area. Then, simply send us your CV and cover letter. Need help with your application? Check out all our career tips here! Want to stay updated on the latest trends and insights in the job market? Download the newest reports and research here.
