We are looking for a Technical Support Engineer (L2) for a top global company, a leader in providing business services and solutions. This role offers the opportunity to work in a dynamic environment and support users by solving technical issues following best practices.
Responsibilities:
Managing complex cases escalated from the L1 team;
Troubleshooting and documenting technical incidents following internal procedures;
Providing feedback and support to the L1 team during peak periods;
Participating in process improvement initiatives.
Requirements:
Technical experience, preferably in electrical, electronic, or technical support fields;
Excellent prioritization and problem-solving skills;
Availability for flexible scheduling (including nights and weekends);
Willingness to travel for 1 week to Germany for training (all costs covered by the company);
Advanced English (C1) and Dutch (C1).
Benefits:
Competitive salary based on experience;
Hybrid working model (2 days in the office, 3 days from home);
Ongoing training and development opportunities.
Apply now to join our team! Email: andra.stian@randstad.ro
Offer
We are looking for a Technical Support Engineer (L2) for a top global company, a leader in providing business services and solutions. This role offers the opportunity to work in a dynamic environment and support users by solving technical issues following best practices.
Responsibilities:
Managing complex cases escalated from the L1 team;
Troubleshooting and documenting technical incidents following internal procedures;
Providing feedback and support to the L1 team during peak periods;
Participating in process improvement initiatives.
Requirements:
Technical experience, preferably in electrical, electronic, or technical support fields;
Excellent prioritization and problem-solving skills;
Availability for flexible scheduling (including nights and weekends);
Willingness to travel for 1 week to Germany for training (all costs covered by the company);
Advanced English (C1) and Dutch (C1).
Benefits:
Competitive salary based on experience;
Hybrid working model (2 days in the office, 3 days from home);
Ongoing training and development opportunities.
Apply now to join our team! Email: andra.stian@randstad.ro
Vedeți ce va urma în procesul de aplicare. Aflați cum vă ajutăm să obțineți acel loc de muncă.
1 din 7
aplicați cu randstad.
Aplicarea la noi este ușoară. Vă vom examina cererea și vom vedea dacă sunteți potrivit pentru job și companie.
2 din 7
vă vom suna.
Consultantul nostru vă va apela la un moment potrivit pentru a discuta despre cererea dvs. și despre aspirațiile viitoare de carieră.
3 din 7
verificarea conformității.
În continuare, trebuie doar să verificăm câteva lucruri - vom face verificările de conformitate relevante și vă vom ține la curent.
4 din 7
referință și verificarea fundalului.
Ca parte a procesului de asigurare a faptului că sunteți perfect pentru rol, vom lua legătura cu orice referințe relevante pe care le-ați furnizat.
5 din 7
jobul perfect pentru tine.
Echipa noastră de experți va organiza fie un interviu pentru rolul pe care l-ați solicitat, fie dacă consideră că există o oportunitate mai bună, vor sugera și opțiuni alternative.
6 din 7
interviu
Ne vom asigura că sunteți pregătit pe deplin înainte de interviu și că veți ști exact la ce să vă așteptați - noroc!
7 din 7
începe noua ta slujbă.
Felicitări, sunteți gata să începeți noua dvs. slujbă. Echipa se va asigura că sunteți pe deplin pregătiți pentru prima dvs. zi.
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Organisation/Departmentcall center/ customer serviceJob descriptionWhat will you do: Provide outstanding customer service via email and phone interactions.Handle emails and manage voice calls with customers from holiday home/villa booking platformCommunicating with customers through various channelsResponding promptly to customer inquiriesMaintaining a positive, empathic and professional attitude towards customers at all timesEnsure customer satisfaction a
OfferWe are looking for a Technical Support Engineer (L2) for a top global company, a leader in providing business services and solutions. This role offers the opportunity to work in a dynamic environment and support users by solving technical issues following best practices. Responsibilities:Managing complex cases escalated from the L1 team;Troubleshooting and documenting technical incidents following internal procedures;Providing feedback and support to
OfferWe are looking for a Technical Support Engineer (L2) for a top global company, a leader in providing business services and solutions. This role offers the opportunity to work in a dynamic environment and support users by solving technical issues following best practices. Responsibilities:Managing complex cases escalated from the L1 team;Troubleshooting and documenting technical incidents following internal procedures;Providing feedback and support to
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