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it helpdesk and noc operator.

oferă detalii

rezumat

    oferă detalii
    Organisation/Department

    IT Departament



    Job description

    Specialist in Network delivery and IT Operation. Coordinate internal and external resources and Local IT (people from countries are coordinated in agreement also with Local IT Manager).

    Manage the AMS and Projects delivery in his own area mainly for Wan, Lan & IT Security. Governance on his area.

    Act as the go to person for all major service incidents, ensure service restoration and impact communication is the priority, along with chairing post incident reviews and managing actions Testing documentation and execution / Training material and training execution / Deploy



    Requirements

    Experience working with on Service Management processes that meet the business needs and are aligned to ITIL best practice

    To have a “hands-on” approach, working in a dynamic and fast paced environment

    Experience working with Routing, WiFi, Windows Operating System,

    ITIL is desirable 

    Italian Language is nice to have

    Research and self study attitude

    Forward thinking and strategic planning 

    Good English written and oral communication skills



    Offer

    Team Overview and Job responsibilities

    Part of the Global IT Center of Excellence you will part of a Global community of IT enthusiast located in Slatina, Romania but directly working with our teams located all over the world and with our HQ.

    Opportunities to travel for projects and support internationally.

    Your main accountabilities are going to include:

    • Act as a specialist in Network Delivery and IT Help Desk Operations, contributing to related project delivery in your own area
    • Interface in coordination with internal and external resources and Local IT (in agreement and collaboration with Local IT Managers).
    • Contribute to the restoration for all major service incidents, managing all their different phases: from service restoration and impact communication to post incidents reviews
    • Testing training documentation/materials and training execution.

     

    Who are we looking for?

    We are looking for candidates with the following key competences:

    • A specialist in Helpdesk support and Network delivery & monitoring
    • Ability to manage AMS and projects delivery for WAN, LAN & IT Security,
    • Knowledge in major service incident management, ensuring service restoration and impact communication

    The ideal candidate holds:

    • Experience in working with on Service Management processes that meet the business needs and are aligned to ITIL best practice
    • A “hands-on” approach, working in a dynamic and fast paced environment
    • Cisco CCNA studies
    • Experience in working with PC, servers, routers, WiFi, Windows Operating System,
    • Research and self study attitude​
    • Fluency in Italian both written and oral
    • Good English written and oral communication skills​
    • Desirable ITIL knowledge

     

     

    Applications

    mihaela.craciun@randstad.ro

    Organisation/Department

    IT Departament



    Job description

    Specialist in Network delivery and IT Operation. Coordinate internal and external resources and Local IT (people from countries are coordinated in agreement also with Local IT Manager).

    Manage the AMS and Projects delivery in his own area mainly for Wan, Lan & IT Security. Governance on his area.

    Act as the go to person for all major service incidents, ensure service restoration and impact communication is the priority, along with chairing post incident reviews and managing actions Testing documentation and execution / Training material and training execution / Deploy



    Requirements

    Experience working with on Service Management processes that meet the business needs and are aligned to ITIL best practice

    To have a “hands-on” approach, working in a dynamic and fast paced environment

    Experience working with Routing, WiFi, Windows Operating System,

    ITIL is desirable 

    Italian Language is nice to have

    Research and self study attitude

    Forward thinking and strategic planning 

    Good English written and oral communication skills



    Offer

    Team Overview and Job responsibilities

    Part of the Global IT Center of Excellence you will part of a Global community of IT enthusiast located in Slatina, Romania but directly working with our teams located all over the world and with our HQ.

    Opportunities to travel for projects and support internationally.

    Your main accountabilities are going to include:

    • Act as a specialist in Network Delivery and IT Help Desk Operations, contributing to related project delivery in your own area
    • Interface in coordination with internal and external resources and Local IT (in agreement and collaboration with Local IT Managers).
    • Contribute to the restoration for all major service incidents, managing all their different phases: from service restoration and impact communication to post incidents reviews
    • Testing training documentation/materials and training execution.

     

    Who are we looking for?

    We are looking for candidates with the following key competences:

    • A specialist in Helpdesk support and Network delivery & monitoring
    • Ability to manage AMS and projects delivery for WAN, LAN & IT Security,
    • Knowledge in major service incident management, ensuring service restoration and impact communication

    The ideal candidate holds:

    • Experience in working with on Service Management processes that meet the business needs and are aligned to ITIL best practice
    • A “hands-on” approach, working in a dynamic and fast paced environment
    • Cisco CCNA studies
    • Experience in working with PC, servers, routers, WiFi, Windows Operating System,
    • Research and self study attitude​
    • Fluency in Italian both written and oral
    • Good English written and oral communication skills​
    • Desirable ITIL knowledge

     

     

    Applications

    mihaela.craciun@randstad.ro