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oferă detalii

rezumat

    oferă detalii


    Job description

    Benefits:

    • Competitive basic salary starting with 3700lei net,
    • Average additional monthly payment for extra shifts(night, weekend shifts,public holiday),
    •  Performance bonus,
    • Training provided by the company,
    • Undetermined work contract,
    • Private medical insurance,

    Schedule in three shifts: 06:14:00, 14:00-22:00, 22:00-06:00



    Requirements

    Required skills or abilities:

    • Advanced communication skills in English
    •  
    • PC literate
    •  
    • Flexibility of working hours and the ability to work shifts, nights and bank holiday
    •  
    • Experience in customer support is a big plus
    •  
    • Good organizational skills and attention to details
    •  
    • Patience and customer service skills
    •  
    • Experience within the online gaming and Casino industry and understanding of the gaming landscape is preferable but not essential


    Offer

    On behalf of our client, one of the largest companies in the IGaming industry we are looking for new enthusiastic collegues to join the team.



    Applications

    Key Duties and Responsibilities:

    • Verifies the audio and video broadcasting and reports to the Shift Manager and the IT Department any errors or deviation.
    •  
    • Verifies the communication history between the Online Dealers and the players in order to evaluate the quality of the communication during the game, according to the communication regulation.
    •  
    • Supervise and reports sound or/and image disconnections and any other technical error.
    •  
    • Clarifies situations and questions from the players relevant to the game and complaints, in a professional manner and in due time.
    •  
    • Supervises the game servers functionality by using Admin/Back office applications
    •  
    • Prepares reports regarding communication errors or any other errors
    •  
    • Prepares reports at all levels: company, technical team and operators.
    •  
    • Prepares responses to questions, complaints investigation requests received from the operators concerning the activity, respecting the specific regulation.
    •  
    • Providing feedback regarding agents on duty and situations that occurred on shift


    Job description

    Benefits:

    • Competitive basic salary starting with 3700lei net,
    • Average additional monthly payment for extra shifts(night, weekend shifts,public holiday),
    •  Performance bonus,
    • Training provided by the company,
    • Undetermined work contract,
    • Private medical insurance,

    Schedule in three shifts: 06:14:00, 14:00-22:00, 22:00-06:00



    Requirements

    Required skills or abilities:

    • Advanced communication skills in English
    •  
    • PC literate
    •  
    • Flexibility of working hours and the ability to work shifts, nights and bank holiday
    •  
    • Experience in customer support is a big plus
    •  
    • Good organizational skills and attention to details
    •  
    • Patience and customer service skills
    •  
    • Experience within the online gaming and Casino industry and understanding of the gaming landscape is preferable but not essential


    Offer

    On behalf of our client, one of the largest companies in the IGaming industry we are looking for new enthusiastic collegues to join the team.



    Applications

    Key Duties and Responsibilities:

    • Verifies the audio and video broadcasting and reports to the Shift Manager and the IT Department any errors or deviation.
    •  
    • Verifies the communication history between the Online Dealers and the players in order to evaluate the quality of the communication during the game, according to the communication regulation.
    •  
    • Supervise and reports sound or/and image disconnections and any other technical error.
    •  
    • Clarifies situations and questions from the players relevant to the game and complaints, in a professional manner and in due time.
    •  
    • Supervises the game servers functionality by using Admin/Back office applications
    •  
    • Prepares reports regarding communication errors or any other errors
    •  
    • Prepares reports at all levels: company, technical team and operators.
    •  
    • Prepares responses to questions, complaints investigation requests received from the operators concerning the activity, respecting the specific regulation.
    •  
    • Providing feedback regarding agents on duty and situations that occurred on shift