customer support with dutch in bucharest

ioana vitan, randstad romania
job type
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job details

bucharest, bucuresti
job type
reference number
255 / 370
ioana vitan, randstad romania
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You are now not required to fill out a CV to apply for this position, but if you have an up-to-date CV you will be of great help to us. You can add your CV any time later to your profile.

job description

Randstad is looking for our client, a travel domain expert company with specialist experience in travel technology and customer engagement services, a customer support agent with Dutch.

Job description

- deliver exemplary customer service via phone calls / email / social media;
- as part of the Contact Center team, answer inbound calls /emails / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries.


- excellent speaking and writing skills in Dutch and English – fluency in speaking and writing correctly and at ease;
- specialized skills (Hospitality): Previous work experience in an international hospitality environment / operations is a valuable advantage, but not mandatory;
- specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage;
- graduate in any discipline / Under graduates;
- willingness to search for required information from customers with a strong focus on solving clients requests;
- proficient in Microsoft Office, Outlook;
- willing to work in shifts;
- positive attitude.


- competitive salary package;
- thorough training enabling all team to perform effectively;
- career growth opportunities within an international developing team;
- attractive work environment in new offices.