customer support with dutch in bucharest

posted
contact
ioana vitan, randstad romania
job type
permanent
apply now

job details

posted
location
bucharest, bucuresti
sector
SSC
job type
permanent
reference number
255 / 370
contact
ioana vitan, randstad romania
apply now
You are now not required to fill out a CV to apply for this position, but if you have an up-to-date CV you will be of great help to us. You can add your CV any time later to your profile.

job description

Randstad is looking for our client, a travel domain expert company with specialist experience in travel technology and customer engagement services, a customer support agent with Dutch.

Job description

- deliver exemplary customer service via phone calls / email / social media;
- as part of the Contact Center team, answer inbound calls /emails / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries.


Requirements

- excellent speaking and writing skills in Dutch and English – fluency in speaking and writing correctly and at ease;
- specialized skills (Hospitality): Previous work experience in an international hospitality environment / operations is a valuable advantage, but not mandatory;
- specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage;
- graduate in any discipline / Under graduates;
- willingness to search for required information from customers with a strong focus on solving clients requests;
- proficient in Microsoft Office, Outlook;
- willing to work in shifts;
- positive attitude.


Offer

- competitive salary package;
- thorough training enabling all team to perform effectively;
- career growth opportunities within an international developing team;
- attractive work environment in new offices.