service support specialist | bucuresti

posted
contact
stoian anca, randstad romania
job type
permanent
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job details

posted
location
bucuresti
sector
IT&C
job type
permanent
reference number
329 / 443
contact
stoian anca, randstad romania
You do not need to upload a curriculum vitae to apply for this position, moreover as a simple solution you can apply with your Linkedin profile. Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.
The Service Support Specialist team is the first line of contact with our corporate customers. It is usually exposed to multiple departments and communication tools. Main responsibilities will be trouble ticket triage and dispatch, handling escalations and trouble ticket life-cycle.

Job description

- works with the applications for trouble ticket management and work orders;
- handles mailbox, escalations and chasing on trouble tickets;
- dispatches work orders to the correct entities and follows-up until closure, with attention to respecting contractual KPIs;
- interacts with other Engineers or Technicians, customer technical staff and other groups within the organization;
- 24/7 activity within GNOC, working in day & night shifts.



Requirements

- intermediate/advanced verbal and written communication in Italian;
- accuracy and Customer focus – previous work in a customer-oriented environment is a plus;
- attention to details;
- ability to work autonomouslya.


Offer

Benefits package:
- sports Allowance;
- medical provider;
- lunch Vouchers;
- life insurance.