technical customer support | bucharest

alina diu, randstad romania
job type
apply now

job details

bucharest, bucuresti
job type
reference number
337 / 448
alina diu, randstad romania
You do not need to upload a curriculum vitae to apply for this position, moreover as a simple solution you can apply with your Linkedin profile. Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.
one of the coolest players in the software industry, is looking for a passionate Technical Customer Support Agent, eager to grow and develop in the fastest growing industry; check out the details below and make sure that you are one of the first applicants; looking forward to meeting you

Job description

- flexibility to work on pm hours;
- support our customers as the first point of contact (by phone, chat or e-mail);
- provide solutions to their technical/billing issues;
-help new and existing users have a great experience using our product;
- be the voice of our customers internally: see that the top issues and requests each week are heard by the development/management team.


- customer oriented;
- strong commitment to providing exceptional customer service;
- strong problem-solving skills;
- able to negotiate alternatives, knows when to escalate a problem or when to ask for assistance;
- ability to manage multiple applications at one time;
- understand the concepts of browsing, search engines, and other web/mobile based applications;
- experience in using Windows, Android and iOS device(required);
- strong written and verbal communication skills (required); - proficiency in English(required);
- helpdesk and user support experience (preferred).