customer service support | bucureşti

posted
contact
randstad romania
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job details

posted
location
bucureşti, bucuresti
sector
Customer Service, Call Center
reference number
1554 / 2042
contact
randstad romania
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Organisation/Department

Customer Service 



Job description

Looking for an opportunity to make an impact in a transforming industry?  

We are looking for someone to act as a liaison between the company and the customer, providing product and service information and resolving any problems customer accounts might face with accuracy and efficiency.  The ideal candidate will be a highly energetic and passionate person who enjoys working in a fast-paced environment with constantly changing priorities.

We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, our client has delivered value, built extraordinary teams, and earned customer trust for more than 150 years.



Requirements

Required Qualifications:

  • Education to graduate level
  • Fluent in English and preferably one other Language
  • Demonstrated analytical skills and comfort with data and metrics
  • Understanding of relational database concepts and data management
  • B2B Manufacturing industry experience 
  • Proven history of administration support
  • Demonstrated ability to work with multiple office applications including Microsoft Excel, Word and Power-point

Required Success Factors

  • Results Driven
  • Personally accountability and take ownership
  • Demonstrate the highest personal integrity within the spirit of Vontier standards of conducts 
  • Customer focus 
  • Dedicated to meeting or exceeding expectation and requirements of internal/external customers and utilizes the Vontier Business System to identify and proactively resolve customer issues
  • Global awareness and organization agility 
  • Respect and understand cross-culture values and environment variations in different countries 
  • A strong Team Player with a positive and proactive approach within a highly pressured environment. 





Offer

Purpose of Position

Processing product orders for Europe

Channel Partner Toolkit (Compliance) Administration for Europe and MEA

Query handling and resolution within agreed timescales

Position Relationships

Reports to the Customer Service Centre Manager / EU Customer Service Director

Interacts with EU Sales Team

Interacts with Customers

Interacts with European Channel Partner DirectorMeasures of Performance


Order processing within agreed SLA

Query response time within Agreed SLA

On Time Delivery

Quality of order accuracy measured using Customer Defect Tracking & Resolution 

Maintenance of Channel Partner Toolkit (CPTK) Contract Management



Applications

Monica Nica

0738770765

monica.nica@randstad.ro