resolution and support agent with french | bucharest

posted
contact
andra gealapu, randstad romania
job type
permanent
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job details

posted
location
bucharest, bucuresti
sector
Contabilitate & Financiar
job type
permanent
reference number
292 / 406
contact
andra gealapu, randstad romania
You do not need to upload a curriculum vitae to apply for this position, moreover as a simple solution you can apply with your Linkedin profile. Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.
This position is an exciting career opportunity for those who speak French fluently and aim to maximize their communication and problem-solving skills. As a Resolution and Support Agent you will be primarily responsible for providing assistance to our internal customers with respect to the Procure-to-Pay process and the expense reporting process.

Job description

-Answer calls and emails, document and record all incidents / requests submitted with the ticket management system;
-Manage requests for finance processes (internal and external) and provide a solution;
-Reconcile accounts payable when necessary;
-Conduct root cause analysis, identify problem / gap and provide solution;
-Identify opportunities to improve processes and systems;
-Share knowledge by contributing to the creation / update of team procedures and documents;
-Perform any other duties related to the activities of the Resolution and Support Team;


Requirements

-Knowledge of French (B2+);
-Knowledge of English (B2+);
-Excellent communication skills;
-Experience in customer service - nice to have;
-Knowledge of the procurement process until payment;
-Excellent knowledge of the Microsoft Office suite;
-Basic knowledge of Oracle or other ERP an asset;
-University degree (in economics is an asset) or relevant work experience;