team leader for customer service and demand planning in bucuresti

postat
contact
bitineanu adriana, randstad romania
tip job
permanent
aplică acum

descriere job

postat
locație
bucuresti
sector
SSC
tip job
permanent
număr de referință
159 / 203
contact
bitineanu adriana, randstad romania
aplică acum
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descriere job

For our client, a well known multinational from production, we are looking for a talented and experienced person that will coordinate 2 activities: Customer Service and Demand planning.

Organisation/Department

Customer Service and Demand planning

Job description

Objectives

Leading customer service & demand planning function with the purpose to create preferred partnership with retailers, by creating simply outstanding customer experience.

Key operational responsibilities
-Functionally responsible for customer service & demand planning in sales division;
-Coordinate & lead team of customer service specialists & demand planner (however, without direct reports);
-Drive different processes, like Integrated business planning process together with GM, CCS, sales team, product lines, controllers, marketing;
-Drive phase out/in process;
-Drive e-commerce development (e-ordering via B2B, TP, EDI);
-Taking role of “proactive availability manager”;
-Drive implementation of new tools (like CTI/CM);
-Drive cooperation with supply chain & logistics (service triangles);
-Drive process optimization & waste reduction in customer service area;
-Drive cooperation with IT teams;
-Actively participate in EMEA & Cluster key user groups & calls;
-Inventory management;
-Managing product availability improvement (UFR PA) and direct delivery execution;
-Managing trade survey process and driving governance model accordingly;
-Using different tools in customer service & DP area (SAP, APO, IOS, CRM, etc);
-Driving cost to service optimization (customer segmentation, direct deliveries growth, etc);
-Working in matrix environment;
-Driving product exchange & RAD (returns & damages) process optimization;
-Begin back up for customer service specialist & demand planner.


Requirements

Education & Work Experience:
Solid experience (>5 years) in customer service, demand planning or supply chain;
Proven track record of delivering results;

Knowledge:
Business understanding and market knowledge;
Very good SAP knowledge (this will be tested);
Good English, both written and spoken.

Personal Skills:
Ability to lead and engage the team
Flexibility
Result oriented
Customer oriented
Able to drive change in the organization and constantly improve the processes
Clear and effective communicator
Strong influencing skills & strong collaboration skills
Strong practical problem-solving skills and analytical approach
Excellent Excel skills

Languages: Romanian; English - advanced