team leader for customer service and demand planning in bucuresti

bitineanu adriana, randstad romania
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bitineanu adriana, randstad romania
aplică acum
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For our client, a well known multinational from production, we are looking for a talented and experienced person that will coordinate 2 activities: Customer Service and Demand planning.


Customer Service and Demand planning

Job description


Leading customer service & demand planning function with the purpose to create preferred partnership with retailers, by creating simply outstanding customer experience.

Key operational responsibilities
-Functionally responsible for customer service & demand planning in sales division;
-Coordinate & lead team of customer service specialists & demand planner (however, without direct reports);
-Drive different processes, like Integrated business planning process together with GM, CCS, sales team, product lines, controllers, marketing;
-Drive phase out/in process;
-Drive e-commerce development (e-ordering via B2B, TP, EDI);
-Taking role of “proactive availability manager”;
-Drive implementation of new tools (like CTI/CM);
-Drive cooperation with supply chain & logistics (service triangles);
-Drive process optimization & waste reduction in customer service area;
-Drive cooperation with IT teams;
-Actively participate in EMEA & Cluster key user groups & calls;
-Inventory management;
-Managing product availability improvement (UFR PA) and direct delivery execution;
-Managing trade survey process and driving governance model accordingly;
-Using different tools in customer service & DP area (SAP, APO, IOS, CRM, etc);
-Driving cost to service optimization (customer segmentation, direct deliveries growth, etc);
-Working in matrix environment;
-Driving product exchange & RAD (returns & damages) process optimization;
-Begin back up for customer service specialist & demand planner.


Education & Work Experience:
Solid experience (>5 years) in customer service, demand planning or supply chain;
Proven track record of delivering results;

Business understanding and market knowledge;
Very good SAP knowledge (this will be tested);
Good English, both written and spoken.

Personal Skills:
Ability to lead and engage the team
Result oriented
Customer oriented
Able to drive change in the organization and constantly improve the processes
Clear and effective communicator
Strong influencing skills & strong collaboration skills
Strong practical problem-solving skills and analytical approach
Excellent Excel skills

Languages: Romanian; English - advanced