customer service representative | bucuresti

alina rinceanu, randstad romania
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alina rinceanu, randstad romania
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On behalf of our client, the digital commerce & payments provider that helps companies sell their products and services, we are recruiting a Customer Service Representative.


Customer service

Job description

As a Customer Service Representative, you will be part of the Shopper Support Team, delivering exceptional service to client customers from all over the world. You will combine skills, passion, customer-focus, positive mindset to elevate the company's service delivery and will be a strong contributor to the overall success we achieve.

What you’ll do:

- you will handle customer requests via phone, e-mail and chat related to the online purchase process (Inbound process);
- you will handle confidential information securely according to internal rules.


What you need to know:

- you know English very well (spoken & written);
- if you previously worked in customer care or retail, that’s even better but it’s not a must;
- you need or like having a flexible schedule by working both in the day and night shifts (24/7 shift work schedule);
- you enjoy helping others and are a team player.


Why you’ll love working with our client:

- you are a big part in creating your schedule and the shifts are communicated well in advance;
- the company is offering incentives for night & weekend shifts, as well as for working during legal holidays;
- competitive pay and monthly performance bonus ;
- extra bonuses for constant good results;
- they take care of your well-being by offering attractive benefits and perks such as private medical subscription, WorldClass, Bookster, fresh fruits every Tuesday;
- a flexible benefits package with a monthly budget that you can use for different perks like meal tickets, public transportation refund, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.