technical customer support | bucureşti

postat
contact
randstad romania
aplică acum

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postat
locație
bucureşti, bucuresti
sector
Serviciu clienți
număr de referință
685 / 685
contact
randstad romania
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Organisation/Department

Technical



Job description

Greetings,

 

One of the coolest players in the software industry, is looking for a passionate Technical Customer Support Agent, eager to grow and develop in the fastest growing industry; check out the details below and make sure that you are one of the first applicants; looking forward to meeting you

 

The key point of activity

  • flexibility to work on pm hours;
  • support our customers as the first point of contact (by phone, chat or e-mail);
  • provide solutions to their technical/billing issues;
  • help new and existing users have a great experience using our product;
  • be the voice of our customers internally: see that the top issues and requests each week are heard by the development/management team.


Requirements

Skills and experience you'll need to be successful in this role

  • customer oriented;
  • strong commitment to providing exceptional customer service;
  • strong problem-solving skills;
  • able to negotiate alternatives, knows when to escalate a problem or when to ask for assistance;
  • ability to manage multiple applications at one time;
  • understand the concepts of browsing, search engines, and other web/mobile based applications;
  • experience in using Windows, Android and iOS device;
  • strong written and verbal communication skills;
  • an advaced level of English Language;
  • helpdesk and user support experience.


Offer

Our promise to you

  • Fun and professional team;
  • Full-time employment;
  • Opportunities for growth & development;
  • Competitive wages and opportunities for bonus;
  • Non-corporate team environment;
  • Activities and team-buildings;
  • Flexibility to work between the hours of 4 p.m. and 5 a.m. in 8-hour shifts (Bucharest time) including Sundays and holidays.


Applications

Andrei Zeldea

andrei.zeldea@randsatad.ro