1st level assurance engineer with french | bucuresti

alexandru cornea, randstad romania
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alexandru cornea, randstad romania
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• You are passionate about the telecommunications industry?
• Do you want to build your career in a top 3 company at a global level?
• You are a technical and learning-oriented person?

If you answered "yes" to the questions above, we will love to meet you!


We are looking for an energetic and proactive 1st Level Operations person to coordinate, execute and support the 1st Line activities.

Job description

You will:

• Monitor, perform troubleshooting, fault acknowledgement and fault analysis;
• Work with the application for trouble ticket management;
• Maintain the service delivery level within the agreed SLAs;
• Make a follow-up on incidents, registered but not solved, escalated to next level support;
• Interpret/understand technical information and prepares technical documentation;
• Work independently and within team to keep the competence and skills up to date;
• Solve standard problems based on the existing procedures;
• Controls and manages complex technical situations/projects in a calm and professional manner
(required to provide technical input in technical conference bridges);
• Use effectively telecom knowledge to manage faults and customer demands;
• Ensure first level support, preparation and consolidation of all changes performed in own
competence domain area;
• Ensure the fault management process & methods, acting as a first-line troubleshooter by
performing a technical impact analysis of every incident;
• Apply change management process in place;
• Notify incidents to the customer, management and other possible stakeholders (client-facing
entities, vendors, technical support) and follows the escalation matrix;
• Accountable to create a trouble ticket for any fault in the network and takes responsibility that
WLA/SLA objectives that are met;
• Expected to stay informed of current news, system information, changes and updates relevant to
our user community;
• The FO Technician monitors the alarms and prioritizes the service impact in case of technical
issues that affect the customer’s network, both reactive as preventive;
• Comply with:  Trouble Ticketing Handling Process, Management Escalation Process, Critical
Escalation Process, Customer Service Level Agreements, Conference Bridge Etiquette Process;
• Support in developing a training plan and giving training for technicians at lower career stages- - Follow instructions and recommendations from Shift Leader, Technical Coordinator and Team


Things that recommends you for this role:

• Passion for telecommunications domain;
• A medium-level of French and English;
• Perseverance, teamwork and practical spirit;
• Previous experience in the telecommunications area is nice to have, but not a must.


The financial offer is personalized according to your level of experience and your motivation to learn. Also, some of the many benefits you can choose from are:

• Medical & life insurance;
• Gym subscription;
• Career plan mentoring;
• Travel allowance;
• Access to an internal learning platform.