1st level assurance engineer with french | bucuresti

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alexandru cornea, randstad romania
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permanent
aplică acum

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postat
locație
bucuresti
sector
IT&C
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permanent
număr de referință
376 / 455
contact
alexandru cornea, randstad romania
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Hi,

• You are passionate about the telecommunications industry?
• Do you want to build your career in a top 3 company at a global level?
• You are a technical and learning-oriented person?

If you answered "yes" to the questions above, we will love to meet you!

Organisation/Department

We are looking for an energetic and proactive 1st Level Operations person to coordinate, execute and support the 1st Line activities.

Job description

You will:

• Monitor, perform troubleshooting, fault acknowledgement and fault analysis;
• Work with the application for trouble ticket management;
• Maintain the service delivery level within the agreed SLAs;
• Make a follow-up on incidents, registered but not solved, escalated to next level support;
• Interpret/understand technical information and prepares technical documentation;
• Work independently and within team to keep the competence and skills up to date;
• Solve standard problems based on the existing procedures;
• Controls and manages complex technical situations/projects in a calm and professional manner
(required to provide technical input in technical conference bridges);
• Use effectively telecom knowledge to manage faults and customer demands;
• Ensure first level support, preparation and consolidation of all changes performed in own
competence domain area;
• Ensure the fault management process & methods, acting as a first-line troubleshooter by
performing a technical impact analysis of every incident;
• Apply change management process in place;
• Notify incidents to the customer, management and other possible stakeholders (client-facing
entities, vendors, technical support) and follows the escalation matrix;
• Accountable to create a trouble ticket for any fault in the network and takes responsibility that
WLA/SLA objectives that are met;
• Expected to stay informed of current news, system information, changes and updates relevant to
our user community;
• The FO Technician monitors the alarms and prioritizes the service impact in case of technical
issues that affect the customer’s network, both reactive as preventive;
• Comply with:  Trouble Ticketing Handling Process, Management Escalation Process, Critical
Escalation Process, Customer Service Level Agreements, Conference Bridge Etiquette Process;
• Support in developing a training plan and giving training for technicians at lower career stages- - Follow instructions and recommendations from Shift Leader, Technical Coordinator and Team
Leader.

Requirements

Things that recommends you for this role:

• Passion for telecommunications domain;
• A medium-level of French and English;
• Perseverance, teamwork and practical spirit;
• Previous experience in the telecommunications area is nice to have, but not a must.

Offer

The financial offer is personalized according to your level of experience and your motivation to learn. Also, some of the many benefits you can choose from are:

• Medical & life insurance;
• Gym subscription;
• Career plan mentoring;
• Travel allowance;
• Access to an internal learning platform.