1st level assurance engineer with french | bucureşti

postat
contact
randstad romania
aplică acum

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postat
locație
bucureşti, bucuresti
sector
IT / telekom
număr de referință
161 / 161
contact
randstad romania
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Organisation/Department

IT/Telecom



Job description

Hello,

 

Have you ever thought about activating in a future proof domain, that connects people worldwide?

 

Well, we are proposing to you a 1st Level Assurance Engineer with French role. This role involves coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. 

Key activities 

  • Primarily interacts with FO engineers and BO engineers, customer technical staff, Incident Managers, Technical Coordinators and Line Manager;
  • Work in an international environment, with customers and suppliers;
  • Work in Day or Night shift, but should in all cases be capable to do a regular Flexi shift (to cover illness, vacation, training etc.);
  • Full remote possibility;
  • Availability for travel.

 

Main responsibilities

  • Network surveillance, 1st level restoration and preventative maintenance;
  • Monitor, perform troubleshooting, fault acknowledgment and fault analysis;
  • Work with the application for trouble ticket management;
  • Maintain the service delivery level within the agreed SLAs;
  • Follow-up on incidents, registered but not solved, escalated to next level support;
  • Interpret/understand technical information and prepares technical documentation;
  • Working independently and within the team to keep the competence and skills up to date;
  • Solve standard problems based on the existing procedures;
  • Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges);
  • Use effectively telecom knowledge to manage faults and customer demands;
  • Ensures first level support, preparation and consolidation of all changes performed in own competence domain area;
  • Ensures the fault management process & methods, acting as a first-line troubleshooter by performing a technical impact analysis of every incident;
  • Apply change management process in place;
  • Notifies incidents to the customer, management and other possible stakeholders (client-facing entities, vendors, technical support) and follows the escalation matrix;
  • Accountable to create a trouble ticket for any fault in the network and takes responsibility that WLA/SLA objectives that are met;
  • Expected to stay informed of current news, system information, changes and updates relevant to our user community;
  • The FO Technician monitors the alarms and prioritizes the service impact in case of technical issues that affect the customers' network, both reactive as preventive;
  • Comply with:  Trouble Ticketing Handling Process, Management Escalation Process, Critical Escalation Process, Customer Service Level Agreements, Conference Bridge Etiquette Process;
  • Support in developing a training plan and giving training for technicians at lower career stages;
  • Follow instructions and recommendations from Shift Leader, Technical Coordinator and Team Leader.

 



Requirements

Skills and experience you'll need to be successful in this role

  • An enthusiastic mindset;
  • Passion for telecommunications domain;
  • A Bachelors Degree;
  • An intermediate written and oral communication skills of English and French Language (B1-B2);
  • Strong analytical, problem-solving, and logical reasoning skills;
  • A minim of networking knowledge;
  • Comfort working in a fast-paced, highly collaborative, dynamic work environment.

 



Offer

Our promise to you

  • A wonderful team and many growth opportunities;
  • Attractive and competitive salary;
  • Possibility of career development within the company;
  • Benefits package (medical insurance, meal tickets, foreign languages, tourism and many more);
  • A dynamic environment with awesome perspectives;
  • A great career path.

 



Applications

Andrei Zeldea

andrei.zeldea@randstad.ro