technical customer support agent | -

postat
contact
alina diu, randstad romania
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permanent
aplică acum

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postat
locație
-
sector
egyéb
tip job
permanent
număr de referință
337 / 448
contact
alina diu, randstad romania
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one of the coolest players in the software industry, is looking for a passionate Technical Customer Support Agent, eager to grow and develop in the fastest growing industry; check out the details below and make sure that you are one of the first applicants; looking forward to meeting you

Job description

- flexibility to work on pm shifts in 8-hour shifts including Sundays and holidays;
- support our customers as the first point of contact (by phone, chat or e-mail);
- provide solutions to their technical/billing issues;
-help new and existing users have a great experience using our product;
- be the voice of our customers internally: see that the top issues and requests each week are heard by the development/management team.

Requirements

- customer oriented;
- strong commitment to providing exceptional customer service;
- strong problem-solving skills;
- able to negotiate alternatives, knows when to escalate a problem or when to ask for assistance;
- ability to manage multiple applications at one time;
- understand the concepts of browsing, search engines, and other web/mobile based applications;
- experience in using Windows, Android and iOS device(required);
- strong written and verbal communication skills (required); - proficiency in English(required);
- helpdesk and user support experience (preferred).