team leader with german in bucuresti

postat
contact
bitineanu adriana, randstad romania
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permanent
aplică acum

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postat
locație
bucuresti
sector
egyéb
tip job
permanent
număr de referință
261 / 377
contact
bitineanu adriana, randstad romania
aplică acum
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Do you love German language and you have leadership skills and also experience coordinating a team? Now is time to send us your resume!

Job description

Work with the workforce management team to ensure accurate staffing and scheduling
that supports financial objectives and customer expectations.
Motivate, coach and retain staff as well as coordinate reward, bonus, and incentive
schemes.
Drive resolution of client complaints and escalations.
Deliver all internal & external management/ customer reports.
Review performance of staff, determine training needs and make employment decisions.
Identify, recommend and support the implementation of various programs and projects
for the improvement of customer service processes.
Plan staff recruitment. Oversee recruiting, hiring and training processes.

Requirements

Minimum B2 for German and English;
Experience in a similar role, coordinating a team of more than 10 persons;
Experience in a company from BPO/SSC;
Very good leadership skills;
Able to work with SLA and KPI;
Excellent interpersonal skills.